Another year and another bout of what appears to be high utilisation in my area... Coincides with the recently launched Gig1 service funnily enough.
Speeds and latency impacted mainly around peak times hence me assuming high utilisation. Typically the same time every night with it worsening as we head into the weekend. Week on week it is worse, to the point where I am being kicked from various game servers due to such volatile latency.
Speedtest net shows decent speeds, however Thinkbroadband speedtest indicates very fluctuating speeds and ultimately latency which is backed up by the BQM below. In weeks gone by there was also notable packet loss but that isn't noticeable currently.
The "clean" result between 12:30am and 9am is pretty telling, but the BQM looks as though it might be marginal by VM's standards. If the staff confirm that it is over-utilisation then that's cut and dried, if they don't it doesn't mean it isn't.
Either way, if you're a gamer, it looks like your only fix is to switch back to Openreach.
Admittedly this is tame compared to previous years, however I know this tends to get a lot worse so I am hoping the earlier it gets flagged the sooner they can fix it again for another year... that or release me from my contract and allow me to jump ship as soon as something better comes along.
As for Openreach providers, I ran Sky alongside Virgin briefly last year but had to terminate their service as it was pretty poor where I live, hitting just 22Mb/s during peak.
CityFibre completed their installation in my area last year so I was hoping to jump to whoever provides that, however there hasn't been any further news so I am stuck.
There are instances of customers managing to pressure VM to fix over-utilisation faults, but the essential requirement is to be relentlessly polite but even more relentlessly tenacious and persistent. Every time you get fobbed off, or told it is being looked into, or a fix date is given, you need to chase VM up promptly. Get the forum staff to make the Area Field Manager's life a misery, get them to pester the Networks team so that they wish they'd never taken the job at VM. If there's a missed fix date, escalate each missed fix to the CEO complaints team, and if that doesn't get a result, take each one further with CISAS (in the short term the CEO complaints team can't order operations to fix the fault, but it is about raising the pressure, and keeping it applied).
VM do spend tens of millions of pounds a year fixing capacity problems, but that's not enough to quickly fix all problems. There's a set budget, so what you need to do is to ensure that your area has its priority raised. And if there's no existing over-utilisation fault, step one is to handbag VM into admitting that there is a problem. Consider how far you'll let the company piffle around sending out field technicians - you know, I know, VM know that field techs can't resolve network capacity issues, but letting the company go through the pantomime of pretending it is a noise problem is a regular way of obfuscating and delaying. That isn't an intentional thing, but it's a way that a VM employee can parcel a difficult issue off on somebody else, hoping that the problem goes away (example here).
@Swinder you'll have to go along with this as part of VM's protocols for fault finding, although it is clear that if any of those measures would work, then the hub wouldn't be showing a perfectly normal connection between 12:30am and 8:00am.
As soon as you've tried those, let the BQM run another 24 hours, and if (as I expect) there's no improvement then request the forum staff have this be escalated to the networks team to explain why your connection has very poor latency at peak times, and what exactly they are going to do about it. And "what they are going to do about it" needs to be a description of planned action on the local network, not the usual made up O-U fix dates plucked out of the air.