WORLD OF TANKS disconnects from server

[RUSH_GT]

Hello

I'm experiencing an issue with WoT with constant disconnection from the server in the end of the battle. Spoken to WoT tech support, checked and tested lots of things. Another test proofed it is a my local provider fault. Issue never comes when playing via VPN, only on direct connection. Same issue with any of WoT servers. 

WoT tech support suggests route from my hub to the WoT servers can be changed to solve the issue and minimise pings

Any ideas how to get this sorted?

Thanks

See tracing on VPN and direct.

Tracing route to wotru3-1.login.wargaming.net [92.223.21.240]
over a maximum of 30 hops:

1 19 ms 18 ms 16 ms 10.2.0.1
2 16 ms 16 ms 16 ms 190.2.130.2
3 22 ms 18 ms 22 ms 109.236.95.228
4 18 ms 20 ms 18 ms 109.236.95.106
5 20 ms 17 ms 19 ms speed-ix.gcore.lu [185.1.95.125]
6 * * * Request timed out.
7 * * * Request timed out.
8 23 ms 27 ms 24 ms 92.223.112.89
9 24 ms 25 ms 24 ms ed-sl-b240.fe.core.pw [92.223.21.240]

Trace complete.

Tracing route to wotru3-1.login.wargaming.net [92.223.21.239]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 10 ms 8 ms 8 ms 10.53.38.177
3 14 ms 17 ms 19 ms aztw-cmts-02-ge01.network.virginmedia.net [213.106.140.13]
4 * * * Request timed out.
5 17 ms 18 ms 18 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 19 ms 18 ms 19 ms 213.46.174.118
7 33 ms 28 ms 18 ms ldn-bb4-link.ip.twelve99.net [62.115.120.238]
8 24 ms 18 ms 18 ms adm-bb4-link.ip.twelve99.net [62.115.113.238]
9 29 ms 28 ms 18 ms adm-b1-link.ip.twelve99.net [62.115.137.65]
10 19 ms 18 ms 18 ms gcore-ic334952-adm-b1.ip.twelve99-cust.net [62.115.162.7]
11 * * * Request timed out.
12 * * * Request timed out.
13 24 ms 31 ms 38 ms 92.223.112.89
14 30 ms 28 ms 28 ms ed-sl-b239.fe.core.pw [92.223.21.239]

Trace complete.

[Zach_R]

Hi @RUSH_GT,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear you're having this issue recently. Is it ongoing today? If so, are you noticing any disconnection issues when playing other games or using other devices for other means?

Thanks,
 

[RUSH_GT]

Hello Zach

Thanks for your reply.

Just checked one more time, the issue is still there. No any another problems with any devices or services

Thanks

[Martin_N]

Thank you for that information. I have taken a look on our side and located your account. 

I have checked out your levels on our side and everything is showing as it should be. 

Can you confirm if this on a Wired or Wireless connection?

Did the WoT tech support advise anything more specific?

^Martin

[RUSH_GT]

Hello

Tried both connections wired and wifi - always same issue. But never fails on mobile internet or VPN

WoT support tested their servers and game client, didn't find any faults. WoT support asked to try to change route to their servers and test for any changes

[Paul_DN]

Hi RUSH_GT,

Thanks for reaching back out to us, I have had another look our end and as advised by Martin there are no issues at all, is this the only Game you have issues with, have you tried playing on another device do you face the same issue?

Regards

Paul.

[RUSH_GT]

Hello

WoT is only one online game I play

WoT support asked to change route to they servers because client fails only on VM connection as I mentioned earlier. Could this be done for test?

[alphaomega16]

am having this issue as well and doing a lot of googling and reading its a lot of virgin media users as well, some have said using a vpn has helped but honestly this shouldn't be needed.

[Zak_M]

Good morning @alphaomega16. 

Thank you for reaching out to us. I am sorry to hear that you have had some issues with accessing WoT. 

Are you having any issues accessing other games? 

Kind regards,

Zak_M

[CKSZN]

Yeah same issue for me aswell, vpn has fixed the issue but its silly that we are having to use a vpn for this problem. All other games are fine but world of tanks.