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nuttydave
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Virgin media DNS blocking xbox app

Hi,

I recently signed up to the new PC xbox app for the ultimate game pass with xbox but the store wont load.

I investigated this and found that the virgin media DNS appears to be the problem. If I change DNS to google 8.8.8.8, 8.8.4.4 the app works fine.

 

 

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Bradlewis
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Message 2 of 7
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Re: Virgin media DNS blocking xbox app

My DNS settings are virgin media and the PCxboxapp works fine.

Are you sure there is nothing else going on with your connection? 

 

EDIT: the DNS settings are set to ISP in my WRT32x router with the hub2ac in modem mode

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nuttydave
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Re: Virgin media DNS blocking xbox app

This is the pc beta app for the new ultimate pass other xbox apps work fine

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Bradlewis
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Re: Virgin media DNS blocking xbox app

Yes. that is the one i am also talking about. 

I have it as well and it is working for me. 

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nuttydave
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Message 5 of 7
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Re: Virgin media DNS blocking xbox app

Very odd are you old telewest or NTL I heard old NTL are slightly different. Like I said though I change DNA to Google it works fine change to virgin the app wont load store page.

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Bradlewis
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Message 6 of 7
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Helpful Answer

Re: Virgin media DNS blocking xbox app

Im in an old NTL area (Norwich to be exact) so maybe that is the difference. 

I've just had a double check and literally everything on the beta app works fine. Every store page and link i can click on, everything loads correctly and quite fast. 

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nuttydave
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Message 7 of 7
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Re: Virgin media DNS blocking xbox app

Not sure what to say I can replicate this just by using virgins dns

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