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MrEleven1181
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Virgin are throttling my broadband

Had virgin broadband 110 download speeds for about 18 months, worked flawlessly and past 6 months i am getting 50-60 speeds wont go above 60 ever, called a few times and was told everything fine at there end.

so what else can i do because there clearly throttling my internet?

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Very Insightful Person
Very Insightful Person
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Message 2 of 6
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Re: Virgin are throttling my broadband

are you using wireless or a wired connection

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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MrEleven1181
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Message 3 of 6
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Re: Virgin are throttling my broadband

Both my pc is hardwired in and ipad and tv wireless 

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Forum Team
Forum Team
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Re: Virgin are throttling my broadband

Hi MrEleven1181,

 

Thanks for posting and welcome to the community 🙂

 

My apologies for the broadband issues. I can see we have ordered you a new hub, please let me know if this fixes things, or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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MrEleven1181
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Message 5 of 6
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Re: Virgin are throttling my broadband

New hub and my speeds back to 110 🙂

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Forum Team
Forum Team
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Re: Virgin are throttling my broadband

Hi MrEleven1181,

 

Thank you for coming back to us and for your update, really glad to hear that a new router looks to have resolved your issue.

 

Thank you for your patience while you were awaiting the new hub.

 

 

Kind regards

 

Paul.

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