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Tysmy
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Very slow WIFI speeds & lag spikes when using wired connection

Whenever I try to play Xbox One with wired connection it states I have 216mbs speed, 0% packet loss etc. however I have horrific lag spikes every 20-30 seconds & it makes games unplayable. 

I also can't use WIFI as even though I'm paying for 200mbs, I get about 4mbs over WIFI... 

Really not happy with Virgin at the moment. 

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Zoie_P
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Re: Very slow WIFI speeds & lag spikes when using wired connection

Hi Tysmy, 

thanks for your post, I have checked your account remotely and everything looks okay, can you please post a live BQM graph so we can see your packet loss 

thanks

Zoie

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