Virgin Media Community

[r3volt97]

01/06/2020 08:22:44	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=CM-QOS=1.1;CM-VER=3.0;
01/06/2020 03:31:46	critical	No Ranging Response received - T3 time-out;CM-MAC=-QOS=1.1;CM-VER=3.0;
31/05/2020 20:26:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC==1.1;CM-VER=3.0;
31/05/2020 20:24:55	Warning!	RCS Partial Service;CM-MAC==1.1;CM-VER=3.0;
31/05/2020 20:24:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC==1.1;CM-VER=3.0;
31/05/2020 20:24:54	Warning!	RCS Partial Service;CM-MACOS=1.1;CM-VER=3.0;
31/05/2020 20:24:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=2;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:49	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:45	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:39	critical	No Ranging Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:37	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=20;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:32	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=1.1;CM-VER=3.0;
31/05/2020 20:24:31	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:31	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 20:24:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

[r3volt97]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 162750000 0.9 37 256 qam 4
2 138750000 0 36 256 qam 1
3 146750000 0.4 36 256 qam 2
4 154750000 0.7 37 256 qam 3
5 170750000 1.2 37 256 qam 5
6 178750000 1.5 37 256 qam 6
7 186750000 2 37 256 qam 7
8 194750000 2.2 37 256 qam 8
9 202750000 2.2 37 256 qam 9
10 210750000 2.4 36 256 qam 10
11 218750000 2.4 36 256 qam 11
12 226750000 2.7 36 256 qam 12
13 234750000 2.7 36 256 qam 13
14 242750000 3.2 37 256 qam 14
15 250750000 3.2 37 256 qam 15
16 258750000 3.5 37 256 qam 16
17 266750000 3.5 37 256 qam 17
18 274750000 4.1 38 256 qam 18
19 282750000 4.4 38 256 qam 19
20 290750000 5 38 256 qam 20
21 298750000 5.3 37 256 qam 21
22 306750000 5.5 38 256 qam 22
23 314750000 5.8 38 256 qam 23
24 322750000 6 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 57848 97212
2 Locked 36.3 880804 9760
3 Locked 36.6 818336 6863
4 Locked 37.3 810323 38148
5 Locked 37.3 853003 8659
6 Locked 37.6 838124 12389
7 Locked 37.3 741274 7233
8 Locked 37.6 736279 3457
9 Locked 37.3 772752 3201
10 Locked 36.6 717285 4222
11 Locked 36.6 2448 25390
12 Locked 36.3 622023 185463
13 Locked 36.6 335180 770
14 Locked 37.3 86961 473
15 Locked 37.6 237584 702
16 Locked 37.6 569647 8737
17 Locked 37.6 458519 399920
18 Locked 38.6 308150 606913
19 Locked 38.9 107257 15431
20 Locked 38.6 55386 7417
21 Locked 37.6 25638 6279
22 Locked 38.6 8452 2964
23 Locked 38.9 8845 2493
24 Locked 38.6 6912 1999

[r3volt97]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699964 4.45 5120 64 qam 2
2 39400021 4.75 5120 64 qam 4
3 46199988 4.6 5120 64 qam 3
4 60300004 4.4 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[David_Bn · Accepted solution]

Good Morning r3volt97,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been having issues with your services. How are things looking 24 hours on? I've looked at the stats of the hub and it would appear that everything is well within spec.

If you're still experiencing issues with your connection, can you please set up a BQM for us to take a look at?

Thank you

David_Bn

[r3volt97]

I'm going to have a PM sent you as soon as i'm done with signing up , thank you .