Hi Virgin Media,
Over the past couple of months I've been experiencing extremely high latency, packet loss, and ping spikes throughout the day. The download/upload speed seems to be fine, but the ping makes online gaming near impossible. I've tried resetting my router and modem, as well as changing router but no luck.
Here are some screenshots from thinkbroadband over the past week:
Saturday 07/02/2020
Sunday 08/02/2020
Monday 09/02/2020
Tuesday 10/02/2020
Wednesday 11/02/2020
Thursday 12/02/2020
Friday 13/02/2020
Sunday 14/02/2020
Please could you advise on the matter?
Thank you in advance, I look forward to hearing from you.
Alfie J.