Virgin Media Community

[nashia]

When I try to play any online game even on local servers my latency jumps extremely high to 100ms even if I play on local servers. I am using the 210mpbs package which is giving me the exact speeds I want and I checked my router status for any problems. I am not sure how to post the bonded channels here and the network log though. 

[m10one]

I'm on 100mbps. Games are literally unplayable. My ping jumps from around 80ms - 500ms and back down again it's terrible. I don't think it's something they can fix i'll be honest. I'm looking elsewhere

[nashia]

Im always having latency spikes every 10-30 seconds.

[Andruser]

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post as text, not screenshots unless you really have no alternative, as screenshots are often illegible.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts. 

As there's another, possibly more likely cause of your problem, setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately, and we'd have a fair idea by tomorrow morning if you do it now.

[nashia]

Ok. 



Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400024	44.8	5120	64 qam	6
2	25799917	44.8	5120	64 qam	8
3	32600004	44.8	5120	64 qam	7
4	46200000	45.8	5120	64 qam	5

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	3	36	256 qam	1
2	146750000	2.9	37	256 qam	2
3	154750000	2.5	37	256 qam	3
4	162750000	2.2	37	256 qam	4
5	170750000	2.4	37	256 qam	5
6	178750000	2.5	37	256 qam	6
7	186750000	2.7	38	256 qam	7
8	194750000	2.2	38	256 qam	8
9	202750000	2	38	256 qam	9
10	210750000	2	38	256 qam	10
11	218750000	2.2	38	256 qam	11
12	226750000	2.7	38	256 qam	12
13	234750000	2.7	38	256 qam	13
14	242750000	2.5	38	256 qam	14
15	250750000	2.2	38	256 qam	15
16	258750000	2.2	38	256 qam	16
17	266750000	2.4	38	256 qam	17
18	274750000	2.5	38	256 qam	18
19	282750000	2.5	38	256 qam	19
20	290750000	2.5	37	256 qam	20
21	298750000	2.5	37	256 qam	21
22	306750000	2.7	37	256 qam	22
23	314750000	2.9	38	256 qam	23
24	322750000	2.7	38	256 qam	24

[nashia]

Network Log

Time Priority Description

10/02/2021 11:24:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 19:34:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 02:44:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 14:43:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 14:43:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 14:43:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 14:00:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 07:34:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 15:27:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 15:25:45	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 05:10:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 00:50:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 11:29:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:36:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:08:50	notice	SW download Successful - Via Config file
02/02/2021 18:05:32	notice	SW Download INIT - Via Config file
02/02/2021 18:05:27	Error	Disruption during SW download - Power Failure
02/02/2021 18:02:36	notice	SW Download INIT - Via Config file
01/01/1970 00:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[nashia]

Here's my graph. https://www.thinkbroadband.com/broadband/monitoring/quality/share/99ef9fc1e80471757aeea091d0a3f647b5...

[Andruser]

Unfortunately the hub stats are all in order, so what I'm expecting the BQM to show when there's a full day's trace is an over-utilisation problem.  I could be wrong, we'll have to wait and see.

[Andruser]

..and what we'll see if this is over-utilisation is that between half midnight and about half eight tomorrow morning, the latency spiking settles down to a steady yellow fringe at around 25-28ms, without those horrible spikes.

[nashia]

Alright