Virgin Media Community

[HWLewis1080]

Hi, ive been getting very bad latency in every game i play to the point of being unplayable.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/36df96e85c139948f97bed069932e99c82451ed7

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

On the surface your BQM is a mess ....

If you wait here a day or two a VM Mod will be along to comment as well.

[HWLewis1080]

Network Log

Time Priority Description

07/02/2023 14:59:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2023 01:01:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 14:42:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 14:42:6	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 14:23:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2023 09:03:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 20:38:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 20:38:35	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 19:02:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 19:02:16	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 19:01:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 18:55:41	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 18:53:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 17:31:59	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 14:49:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 03:40:15	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2023 03:40:15	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2023 01:13:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2023 13:31:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.9	38	256 qam	25
2	235000000	7.5	38	256 qam	13
3	243000000	7.5	38	256 qam	14
4	251000000	7.3	38	256 qam	15
5	259000000	7.4	38	256 qam	16
6	267000000	7.4	38	256 qam	17
7	275000000	7.3	38	256 qam	18
8	283000000	7.4	38	256 qam	19
9	291000000	7.1	38	256 qam	20
10	299000000	7.3	38	256 qam	21
11	307000000	7.1	38	256 qam	22
12	315000000	6.9	38	256 qam	23
13	323000000	7	38	256 qam	24
14	339000000	6.9	38	256 qam	26
15	347000000	7	38	256 qam	27
16	355000000	6.5	38	256 qam	28
17	363000000	6.9	38	256 qam	29
18	371000000	7	38	256 qam	30
19	379000000	6.6	38	256 qam	31
20	387000000	7.1	38	256 qam	32
21	395000000	7	38	256 qam	33
22	403000000	6.9	40	256 qam	34
23	411000000	7.1	38	256 qam	35
24	419000000	6.8	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	6	0
2	Locked	38.9	8	0
3	Locked	38.6	9	0
4	Locked	38.9	4	0
5	Locked	38.9	6	0
6	Locked	38.9	5	0
7	Locked	38.9	7	0
8	Locked	38.9	6	0
9	Locked	38.6	6	0
10	Locked	38.6	7	0
11	Locked	38.9	7	0
12	Locked	38.9	8	0
13	Locked	38.9	5	0
14	Locked	38.6	5	0
15	Locked	38.9	6	0
16	Locked	38.9	1	0
17	Locked	38.9	4	0
18	Locked	38.9	5	0
19	Locked	38.9	4	0
20	Locked	38.9	5	0
21	Locked	38.9	5	0
22	Locked	40.3	6	0
23	Locked	38.9	12	0
24	Locked	38.9	4	0

[HWLewis1080]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	42.3	5120	64 qam	1
2	23600000	42.3	5120	64 qam	5
3	30100000	42.3	5120	64 qam	4
4	36600000	42.3	5120	64 qam	3
5	43100000	42.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[David_Bn]

Thanks for your post @HWLewis1080.

I notice that you appear to have multiple posts on this issue, with the original one responded to via this link.

Can you please provide us with an update via the original thread and avoid composing and commenting on multiple posts on the same issue?

Kindest regards,

David_Bn

[HWLewis1080]

I have replied to that linked post yet you are responding to this post instead of helping me on that post