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VALORANT Huge Ping MS Spikes

Hey,

Having a lot of issues with ping spikes in Valorant but no other games. This is mostly only happening during the day, in the evenings it is typically better, but there are still occasional spikes. Ping averages at 50 or so but spikes to 700+. 

Network log:

Time Priority Description

28/04/2020 17:35:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 17:34:50Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 15:30:6ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14110000005.638256 qam1
24190000005.838256 qam2
3427000000638256 qam3
4435000000638256 qam4
54430000005.938256 qam5
6451000000638256 qam6
74590000006.338256 qam7
84670000006.338256 qam8
94750000006.538256 qam9
104830000006.138256 qam10
114910000006.138256 qam11
124990000005.938256 qam12
135070000005.838256 qam13
145150000005.538256 qam14
155230000005.638256 qam15
165310000005.538256 qam16
175390000005.338256 qam17
185470000005.338256 qam18
195550000005.438256 qam19
205630000005.638256 qam20
21571000000638256 qam21
22579000000640256 qam22
235870000006.138256 qam23
245950000006.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6118648
2Locked38.9120955
3Locked38.6118350
4Locked38.9128372
5Locked38.9136573
6Locked38.6137955
7Locked38.9142868
8Locked38.9131259
9Locked38.9124244
10Locked38.9167950
11Locked38.9153448
12Locked38.9156949
13Locked38.9193542
14Locked38.9208133
15Locked38.9228352
16Locked38.92641143
17Locked38.9265451
18Locked38.6275189
19Locked38.92745104
20Locked38.6277678
21Locked38.6265235
22Locked40.32194102
23Locked38.9195335
24Locked38.6168442

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999354.2512064 qam1
2257999804.075512064 qam4
3326000004.15512064 qam3
4394000694.175512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 2 of 11
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Re: VALORANT Huge Ping MS Spikes

Pretty much unplayable rn

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Alessandro Volta
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Re: VALORANT Huge Ping MS Spikes

So it only happens on one game?

Are you hardwired to the hub?


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Re: VALORANT Huge Ping MS Spikes

Discord seems to lag out too so might be happening elsewhere 

Yes, wired to the hub 

Thanks!

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Re: VALORANT Huge Ping MS Spikes

This is only happening between 9am - 7pm or so, could it be due to congestion in the local area? The status on the website has no known issues in the area. 

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Very Insightful Person
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Re: VALORANT Huge Ping MS Spikes


@hkowlett wrote:

This is only happening between 9am - 7pm or so, could it be due to congestion in the local area? 


Almost certainly, yes!

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Message 7 of 11
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Re: VALORANT Huge Ping MS Spikes

Hi hkowlett, 

 

A big welcome to our community forums 🙂 

Really sorry to see you're experiencing problems with your broadband. I have done a background check and can see there is an SNR issue in your area, the reference is F008000626. It is currently estimated to be fixed 06 MAY 2020 12:50. 

 

Apologies for any disruption in the meantime, our engineers will be working hard to get this fixed. 

 

Many thanks, 

 

Hetty_R
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Message 8 of 11
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Re: VALORANT Huge Ping MS Spikes

Hey Hetty_R,

Could you confirm if the SNR issue was resolved yesterday? We're still experiencing huge spikes in latency sporadically. 

Thank you

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Re: VALORANT Huge Ping MS Spikes

We can see that there is congestion in the area and the reference is F007997382  - estimated fix 03/06/20 - Chris 

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Message 10 of 11
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Re: VALORANT Huge Ping MS Spikes

Yikes, is there anything we can do in the meantime? Another month of unusable internet is crazy.
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