Virgin Media Community

[Dan786]

Recently switched to virgin media broadband under the m100 package, using the super hub 3. any kind of online gaming experience is unplayable from the crazy ping spikes/latency. I was wondering if anyone could help identify the issue since thanks.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1adcc193275372591dbb2edcdfb6d207531456e5

PLEASE ignore the block of red someone reset the router in my household without knowing i set up the BQM

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	42.8	5120	64 qam	1
2	46200000	42	5120	64 qam	3
3	39400000	41.8	5120	64 qam	4
4	53700000	42.3	5120	64 qam	2

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	5.5	40	256 qam	9
2	211000000	5.5	40	256 qam	10
3	219000000	5.4	40	256 qam	11
4	227000000	5.4	40	256 qam	12
5	235000000	5.3	40	256 qam	13
6	243000000	5	40	256 qam	14
7	251000000	4.8	40	256 qam	15
8	259000000	4.8	40	256 qam	16
9	267000000	5.1	40	256 qam	17
10	275000000	4.9	40	256 qam	18
11	283000000	4.5	40	256 qam	19
12	291000000	4.9	40	256 qam	20
13	299000000	5.3	40	256 qam	21
14	307000000	5	40	256 qam	22
15	315000000	5.1	40	256 qam	23
16	323000000	5.1	38	256 qam	24
17	331000000	5.1	40	256 qam	25
18	339000000	5.3	40	256 qam	26
19	347000000	5.1	40	256 qam	27
20	355000000	4.4	40	256 qam	28
21	363000000	4.3	40	256 qam	29
22	371000000	4.9	40	256 qam	30
23	379000000	4.9	38	256 qam	31
24	387000000	4.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4378	0
2	Locked	40.3	3939	0
3	Locked	40.3	3395	0
4	Locked	40.3	2981	0
5	Locked	40.3	2496	0
6	Locked	40.3	2219	0
7	Locked	40.3	1880	0
8	Locked	40.9	1635	0
9	Locked	40.9	1394	0
10	Locked	40.3	1261	0
11	Locked	40.3	1218	0
12	Locked	40.3	1088	0
13	Locked	40.3	859	0
14	Locked	40.9	794	0
15	Locked	40.3	603	3
16	Locked	38.9	579	3
17	Locked	40.3	483	0
18	Locked	40.3	481	0
19	Locked	40.3	451	0
20	Locked	40.3	455	0
21	Locked	40.3	434	0
22	Locked	40.3	376	0
23	Locked	38.9	294	0
24	Locked	40.9	146	0

[Adduxi]

Please do not double post, another thread makes it difficult to follow and diagnose.  Thanks.

However, your BQM is not looking good, but your stats are fine.   This will need VM to diagnose from their end.

[Dan786]

Hi thanks for reaching out sorry about the double post, I've heard the hub 3 and 4 are both awful for low latency gaming without there being any issues at all. Is there any way to solve that problem since in my household its the main use.

[Travis_M]

Hi @Dan786

Thanks for posting on our community forum!
 

How has your connection been over the weekend? Have you noticed any improvement?

Regards

[Dan786]

No it's the same situation no matter what the connection is just unstable with no consecutive ping/latency even with a wired connection. Even tried disconnecting all other connections bar the pc and still the same issue

[Travis_M]

Hi @Dan786

Thank you for your reply

I am going to drop you a private message now to confirm some more details and to investigate further, please keep an eye on your inbox.

Regards