Hello, i've been having very insufficient connection for the past 3-4 months.. This is getting beyond a joke. Surely if the service is unstable and unreliable there would be a way out of the contract as i would have thought this is a breach of contract. I've had Customer Service tell me that they can't find any issues on their end, which is absolutely false, i've also had a technician out to try and rectify the issue but still no avail.
Thanks for your post and apologies to hear you are having continued issues with your broadband.
Taking a look at the hub itself, all is fine. Power levels are good, as are signal levels and there are no timeouts recorded.
There are no open network faults affecting you but on closer inspection of the cables, I can see one is producing a lot of noise. I have referred this over to our networks team for them to double check things. For now, all we can do is wait on a reply from them.
This issue has gotten to the point where i'm considering getting a line installed from the likes of Openreach due to reliability. Please keep me up to date with any news you find out, because this issue has been going on long enough now.
The technician that came was booked in order to fixed power levels of the upstream which wasn't necessary as I simply removed the attenuator, but yes I still have the same issue with intermittent connection as you can see from my live graph.