Hello, i've been having very insufficient connection for the past 3-4 months.. This is getting beyond a joke. Surely if the service is unstable and unreliable there would be a way out of the contract as i would have thought this is a breach of contract. I've had Customer Service tell me that they can't find any issues on their end, which is absolutely false, i've also had a technician out to try and rectify the issue but still no avail.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/c804dc4c9a06d6bc22917916bc591e0484...
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 5.5 | 38 | 256 qam | 25 |
2 | 202750000 | 5.3 | 38 | 256 qam | 9 |
3 | 210750000 | 6 | 38 | 256 qam | 10 |
4 | 218750000 | 6.3 | 38 | 256 qam | 11 |
5 | 226750000 | 6 | 38 | 256 qam | 12 |
6 | 234750000 | 5.3 | 38 | 256 qam | 13 |
7 | 242750000 | 5.1 | 38 | 256 qam | 14 |
8 | 250750000 | 5.8 | 38 | 256 qam | 15 |
9 | 258750000 | 5.9 | 38 | 256 qam | 16 |
10 | 266750000 | 6 | 39 | 256 qam | 17 |
11 | 274750000 | 5.9 | 40 | 256 qam | 18 |
12 | 282750000 | 5.6 | 38 | 256 qam | 19 |
13 | 290750000 | 5.9 | 40 | 256 qam | 20 |
14 | 298750000 | 6 | 38 | 256 qam | 21 |
15 | 306750000 | 5.5 | 40 | 256 qam | 22 |
16 | 314750000 | 5.3 | 38 | 256 qam | 23 |
17 | 322750000 | 5.4 | 38 | 256 qam | 24 |
18 | 338750000 | 5.5 | 38 | 256 qam | 26 |
19 | 346750000 | 5 | 38 | 256 qam | 27 |
20 | 354750000 | 5.1 | 38 | 256 qam | 28 |
21 | 362750000 | 4.6 | 38 | 256 qam | 29 |
22 | 370750000 | 4.1 | 38 | 256 qam | 30 |
23 | 378750000 | 5 | 38 | 256 qam | 31 |
24 | 386750000 | 5.5 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 1901 | 14456 |
2 | Locked | 38.6 | 3092 | 19785 |
3 | Locked | 38.9 | 3311 | 17624 |
4 | Locked | 38.9 | 2520 | 18708 |
5 | Locked | 38.6 | 2459 | 16854 |
6 | Locked | 38.6 | 2703 | 20789 |
7 | Locked | 38.6 | 2659 | 19776 |
8 | Locked | 38.9 | 2285 | 13495 |
9 | Locked | 38.9 | 1781 | 12554 |
10 | Locked | 39.8 | 1780 | 19405 |
11 | Locked | 40.3 | 2011 | 21779 |
12 | Locked | 38.9 | 1983 | 22507 |
13 | Locked | 40.3 | 1765 | 21907 |
14 | Locked | 38.9 | 1630 | 22221 |
15 | Locked | 40.3 | 1704 | 22773 |
16 | Locked | 38.6 | 1824 | 23712 |
17 | Locked | 38.9 | 2067 | 24192 |
18 | Locked | 38.9 | 1814 | 21438 |
19 | Locked | 38.9 | 1601 | 21015 |
20 | Locked | 38.6 | 1422 | 20169 |
21 | Locked | 38.9 | 1736 | 21988 |
22 | Locked | 38.9 | 1826 | 22792 |
23 | Locked | 38.9 | 1657 | 22783 |
24 | Locked | 40.3 | 1394 | 21988 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 43.8 | 5120 | 64 qam | 11 |
2 | 46200000 | 45.3 | 5120 | 64 qam | 9 |
3 | 39400000 | 43.5 | 5120 | 64 qam | 10 |
4 | 25800000 | 44.5 | 5120 | 64 qam | 12 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
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