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Unplayable gaming connection this last month

Hi

For the past month I have been experiencing extreme latency issues, to the point it is unplayable. I initially put this down to everyone been at home. But I have noticed none of my gaming friends have this issue with Virgin, in addition to this I do believe that I am the only person on my street who has signed up to the cable service so can’t be over subscriptions.

My connection was perfect when I initially signed up after switching from Talk Talk, but it has come to the point that I can’t play at all. This is the entire reason I signed up to the service.

I pay for the 350 service but never achieve above 200 now. I’m connected by a Cat 8 Ethernet cable and all connections seem tight and secure. I have this issue even when no other devices are connected, and this is irrelevant of the time of day. I have reset, rebooted my router. Port forwarding, DMZ etc but nothing makes a difference.

please could somebody help me out with this issue

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Re: Unplayable gaming connection this last month

29CE48D0-80C0-449D-872E-382EFA624357.png

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Re: Unplayable gaming connection this last month

LanguageEnglishTürkFrançaisDeutschNederlandsRomanaItalianoPolskiMagyarČeštinaEspañolSlovenčina
Network status
 
Router status
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
53700021
Locked
Provisioning State
Online
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Re: Unplayable gaming connection this last month

Router status

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000438256 qam25
2203000000438256 qam9
32110000004.138256 qam10
42190000004.138256 qam11
52270000004.338256 qam12
62350000004.338256 qam13
7243000000438256 qam14
8251000000438256 qam15
92590000003.938256 qam16
102670000003.938256 qam17
112750000003.538256 qam18
122830000003.738256 qam19
132910000003.538256 qam20
142990000003.738256 qam21
153070000003.738256 qam22
163150000003.738256 qam23
17323000000438256 qam24
183390000003.938256 qam26
19347000000438256 qam27
203550000004.338256 qam28
213630000004.438256 qam29
223710000004.338256 qam30
23379000000438256 qam31
243870000004.138256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9560
2Locked38.6420
3Locked38.6370
4Locked38.9230
5Locked38.9300
6Locked38.9490
7Locked38.9500
8Locked38.9440
9Locked38.9330
10Locked38.9390
11Locked38.9370
12Locked38.6410
13Locked38.9460
14Locked38.9640
15Locked38.6520
16Locked38.9480
17Locked38.9490
18Locked38.9550
19Locked38.9730
20Locked38.6550
21Locked38.6490
22Locked38.9530
23Locked38.6540
24Locked38.93213
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Re: Unplayable gaming connection this last month

er status

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000212.668512064 qam2
2394000122.675512064 qam4
3461999662.675512064 qam3
4603000022.675512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Unplayable gaming connection this last month

Router status

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.iyewrk


Primary Downstream Service Flow
SFID3262
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID3261
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Re: Unplayable gaming connection this last month

Router status

Network LogTime Priority Description
15/05/2020 16:59:8noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2020 12:33:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 09:59:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 09:59:4ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2020 21:12:11ErrorDHCP RENEW sent - No response for IPv4;CM-
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Re: Unplayable gaming connection this last month

Hello halifax1983


I have checked a few things from here and the upstream  signal levels are out of sync 
You will need engineer to come out and take a look at things
I Will need to send you a private message to pass security first though 
If you are happy to go ahead with this just check the purple envelope top right of your screen 
Speak soon 
Gareth_L
 

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