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1125cj
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Unbelievable Lag/Latency Gaming 600mb PC

Since moving from 350mb to 600mb, I have been getting really bad Lag/latency, playing Warzone on my PC. Its at the point now I can't play anymore. My 2 sons are in the same boat we all play on PC's, even are close friends are also on VM and don't witness anything like what we are putting up with. They live 100yrds away from us.

 

I have tried all the tricks (i.e) Port forwarding etc, even done a full reset on the Hub this has had 0 effect. I purchased new CAT6 ethernet cables hoping this would help but still nothing.

Just wondering if anyone else has managed to resolve this, or could anybody tell me why things are so bad.. Thanks!

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Adduxi
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Usual request.  Post the power levels, Pre and PostRS errors and network log.   Also setup a BQM here www.thinkbroadband.com/ping

Once done, we can comment on the state of your VM circuit.

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1125cj
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Hi,

I'm running on modem mode at the moment, seems to be a little bit better.. I don't know much about the BQM.

Could you take a look at this for me please. Cheers!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d4039782cde84e4397bfd8bc47803ecbfd... 

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Andrew-G
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Re: Unbelievable Lag/Latency Gaming 600mb PC

BQM shows massive packet loss.  As requested by @Adduxi please post the hub's status data: Connect to the hub log in page.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

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1125cj
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Thanks For looking, here is the data 
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000000.740256 qam25
22350000002.440256 qam13
3243000000240256 qam14
42510000001.940256 qam15
52590000001.540256 qam16
62670000001.440256 qam17
72750000001.240256 qam18
82830000001.240256 qam19
92910000000.740256 qam20
102990000000.540256 qam21
113070000000.540256 qam22
123150000000.540256 qam23
133230000000.540256 qam24
143390000000.540256 qam26
153470000000.540256 qam27
163550000000.740256 qam28
173630000000.540256 qam29
183710000000.240256 qam30
193790000000.440256 qam31
203870000000.540256 qam32
213950000000.240256 qam33
224030000000.540256 qam34
234110000000.238256 qam35
24419000000-0.240256 qam36


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3231100
2Locked40.3192316
3Locked40.3184262
4Locked40.9155235
5Locked40.9144221
6Locked40.3154242
7Locked40.3154250
8Locked40.3157268
9Locked40.3180211
10Locked40.9197183
11Locked40.3182176
12Locked40.3189174
13Locked40.3200140
14Locked40.3218140
15Locked40.3184178
16Locked40.3183185
17Locked40.3233129
18Locked40.326256
19Locked40.324415
20Locked40.322613
21Locked40.925320
22Locked40.323261
23Locked38.626442
24Locked40.926713

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000946.3512064 qam2
23939995743.3512064 qam4
34620000044.3512064 qam3
46030005146.3512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0010
3ATDMA0020
4ATDMA0020

 

Router status
Network LogTime Priority Description
06/09/2021 16:49:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 21:36:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 19:30:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 19:30:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 14:17:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2021 10:47:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2021 21:56:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2021 20:42:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2021 03:32:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 21:57:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2021 09:49:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 22:35:0noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 09:39:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2021 04:09:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 21:59:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2021 21:59:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:53:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 12:54:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 12:54:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 12:54:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
   
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Alex_RM
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Hi 1125cj,

 

Thanks for posting, and sorry to see you're having some issues with your connection.

 

I've been able to locate your account using your forums details, as you've mentioned having your hub in modem mode currently- are you able to pop this back into router mode so I can continue diagnostics?


Alex_Rm

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1125cj
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Hi Alex,

I have just reset router back to router mode, Thanks!

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Andrew-G
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Re: Unbelievable Lag/Latency Gaming 600mb PC

You'll need to edit the settings of your BQM, because your IP address changes when swapping between modem and router modes.  If the diagnostics the staff use quickly pick up a fault that isn't important, but if those diagnostics claim your connection is tickety-boo you might want to keep the BQM running to establish whether the problem remains.

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Zak_M
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Good morning @1125cj 

 

Thank you for coming back to us. 

 

I have taken a look over your account this morning and there are defiantly a few issues that are flagging up. We need to get an engineer out to you.

 

I am going to pop you over a PM so that I can confirm your address. 

 

Kind regards,

Zak_M

Zak_M
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Re: Unbelievable Lag/Latency Gaming 600mb PC

Thank you for providing me with that information via PM. 

 

I have arrange for an engineer to attend,  for the time, date & make any amendments you can visit your my virgin media account.

 

Kind regards,

Zak_M