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Unbearable latency, lag spikes & packet loss for 1.5 weeks

ZergRush
On our wavelength

Hello,

For about 1.5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible.

I have already tried all of the recommended troubleshooting options (such as restarting my VM equipment, disabling the firewall etc etc).

Can a moderator please get in touch with me? Thank you

4 REPLIES 4

ehmz_
Tuning in

Thought I was the only one having these problems! This is so annoying

ZergRush
On our wavelength

Any moderators please?

risc19
Well-informed

Same here.

Hi there @ZergRush 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry to hear that you have faced an issue with your service, I can see that you are currently in modem mode. Are you able to pop the Hub into router mode so we can run some checks on our side.