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Message 1 of 27
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Twitch ingest servers bad quality, can't stream!

Hi,

 

I have been a virgin media customer now for a few months and as time has gone on, I've had two occasions where I cannot stream to twitch even though my upload is fine.

 

I have the 350mb package with 37Mbps upload, so all good here. Usually it's fine but the odd occasion (which is a big problem,, still, obviously)

I have seen many others have had this same issue and various VM forum moderators/workers said they've seen low SNR on their lines and needs an engineer to fix.  I have done all speedtests, rebooted router/modem etc. 

 

https://i.imgur.com/9Dkyhqp.png Is my twitch test 

 

Linked below is people with the exact same issue. I really need this fixed.

https://community.virginmedia.com/t5/Gaming-Support/Twitch-Streaming-Issue-not-sure-is-it-right-plac...

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Message 2 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Hello ritch7

 

Sorry to hear of the issues streaming to Twitch, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

So we can assist further can you confirm some more details so we can look into this further. Can you confirm the type of connection used? What device you're using? Is there any routine to this happening (certain times of the day or evening)

 

Thanks

 

Rob

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Message 3 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Wired connection, Device I'm using?  A PC.

 

It happens later in the day usually (and after midnight).

 

I got an email today after speaking with Live chat on the app saying this won't happen anymore and could be data traffic management because I stream so much, he did tell me it wouldn't happen anymore.

 

However, tonight when I do the twitch test I'm seeing poor quality to a lot of servers on my internet, but not on my phone internet again, so its' definitely a Virgin Media issue, that isn't anything I'm doing.

 

It was fine this morning, getting worse now, basically. 

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Message 4 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Not sure if I directly replied to you, but hopefully you get a notification.

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Message 5 of 27
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Re: Twitch ingest servers bad quality, can't stream!

It is happenming really badly right now and stopping me doing what I need to do. THis seriously, seriously needs addressing.

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Message 6 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Still suffering from these awful issues.
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Message 7 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Sorry to hear that your issues have continued since your last post, are you able to provide an up to date BQM and the network logs from your hubs settings, so that we can use that to check against the networks logs from our side and try to get to the bottom of the issues that you've been having.

 

Please post this and we can get this looked into

 

Regards

Steven_L 

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Message 8 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Maybe the issue is with Twitch having too many people streaming.

Can you stream fine at a lower bandwidth?

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
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Message 9 of 27
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Re: Twitch ingest servers bad quality, can't stream!

Yes I am sure. As if I switch to my mobile internet, I get a better quality connection to twitch. 

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Message 10 of 27
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Re: Twitch ingest servers bad quality, can't stream!

I will get around to this. I spoke with the technical support team again they have suggested to give it a few days if It continues they want to send me a new hub.

 

I'll get this info here tonight been a bit busy today.

 

thanks

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