Hi although I getting fantastic speed coming in downstairs the problem I have is getting the Wi-Fi into different parts of the house upstairs. When playing the ps5 in two different bedrooms one will connect to the Wi-Fi and the other won’t. Then if both connect the ps5 freezes and it kicks you off the Wi-Fi completely . Also we have problems playing programs on demand in the other bedroom as it just freezes and will not play whatsoever. I am hoping this can be fixed as the whole reason for getting fast Wi-Fi was so it could cope with gaming and other devices.
VM do not guarantee WiFi speeds above 20mb. If you need reliable WiFi get a good Mesh setup, or a wired switch for upstairs.
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Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the 2 PlayStations losing connection.
I did run a quick check on the hub form here and everything is looking healthy.
You do have 1 pod connected.
We can arrange for a maximum of 3 pods per household, which will definitely help with the WIFI coverage,
I'd like to take a look into getting them sent out for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.