Too much lagging. Is my power levels too high?

[ozgurcan]

FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	14.4	40	QAM 256	25
2	139000000	6.2	35	QAM 256	1
3	147000000	8.3	36	QAM 256	2
4	155000000	9.3	37	QAM 256	3
5	163000000	10.6	38	QAM 256	4
6	171000000	10.7	38	QAM 256	5
7	179000000	11.4	39	QAM 256	6
8	187000000	11.5	39	QAM 256	7
9	195000000	11.4	39	QAM 256	8
10	203000000	11.7	39	QAM 256	9
11	211000000	12.6	40	QAM 256	10
12	219000000	12.3	37	QAM 256	11
13	227000000	12.9	38	QAM 256	12
14	235000000	13	40	QAM 256	13
15	243000000	13.4	40	QAM 256	14
16	251000000	13.6	40	QAM 256	15
17	259000000	13.7	40	QAM 256	16
18	267000000	13.8	40	QAM 256	17
19	275000000	14	40	QAM 256	18
20	283000000	14	40	QAM 256	19
21	291000000	14.1	40	QAM 256	20
22	299000000	13.9	40	QAM 256	21
23	307000000	14.8	40	QAM 256	22
24	315000000	14.9	41	QAM 256	23
25	323000000	14.8	40	QAM 256	24
26	339000000	14.1	40	QAM 256	26
27	347000000	13.9	40	QAM 256	27
28	355000000	13.7	40	QAM 256	28
29	363000000	14.3	41	QAM 256	29
30	371000000	14.7	41	QAM 256	30
31	379000000	15.2	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	336	41
2	Locked	35	5200	174
3	Locked	36	3482	2648
4	Locked	37	2789	2149
5	Locked	38	1470	1476
6	Locked	38	4299	5724
7	Locked	39	13987	3243
8	Locked	39	871	938
9	Locked	39	767	812
10	Locked	39	1885	20893
11	Locked	40	583	641
12	Locked	37	1398	1262
13	Locked	38	991	919
14	Locked	40	11248	1509
15	Locked	40	408	316
16	Locked	40	430	390
17	Locked	40	1611	2783
18	Locked	40	1279	2102
19	Locked	40	460	536
20	Locked	40	1154	1713
21	Locked	40	253	307
22	Locked	40	544	766
23	Locked	40	597	714
24	Locked	41	4882	1532
25	Locked	40	511	549
26	Locked	40	763	536
27	Locked	40	960	318
28	Locked	40	1232	409
29	Locked	41	3230	28647
30	Locked	41	2118	809
31	Locked	41	23949	54707

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	46200000	44	5120	QAM 16	3
1	39400000	45.8	5120	QAM 16	4
2	32600000	47.5	5120	QAM 16	5
3	25800000	52.8	5120	QAM 16	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	50	0

[ozgurcan]

Put on a 6 attenuator

these are the new levels but im still lagging in every game 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.6	40	QAM 256	25
2	139000000	0.2	34	QAM 256	1
3	147000000	2	36	QAM 256	2
4	155000000	3.2	36	QAM 256	3
5	163000000	4.5	37	QAM 256	4
6	171000000	4.7	37	QAM 256	5
7	179000000	5.5	38	QAM 256	6
8	187000000	5.6	38	QAM 256	7
9	195000000	5.5	38	QAM 256	8
10	203000000	5.7	38	QAM 256	9
11	211000000	6.7	39	QAM 256	10
12	219000000	6.3	37	QAM 256	11
13	227000000	6.9	38	QAM 256	12
14	235000000	7.1	39	QAM 256	13
15	243000000	7.5	39	QAM 256	14
16	251000000	7.8	39	QAM 256	15
17	259000000	7.9	39	QAM 256	16
18	267000000	7.9	39	QAM 256	17
19	275000000	8.2	40	QAM 256	18
20	283000000	8.2	40	QAM 256	19
21	291000000	8.4	40	QAM 256	20
22	299000000	8.1	40	QAM 256	21
23	307000000	9	40	QAM 256	22
24	315000000	9.2	40	QAM 256	23
25	323000000	9	40	QAM 256	24
26	339000000	8.3	40	QAM 256	26
27	347000000	8	40	QAM 256	27
28	355000000	7.8	40	QAM 256	28
29	363000000	8.3	40	QAM 256	29
30	371000000	8.7	40	QAM 256	30
31	379000000	9.3	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	455	1180
2	Locked	34	15006	207
3	Locked	36	5186	97676
4	Locked	36	9520	355912
5	Locked	37	375917	86293
6	Locked	37	422099	18453
7	Locked	38	190327	5855
8	Locked	38	71704	2910
9	Locked	38	44953	2971
10	Locked	38	19607	22801
11	Locked	39	4156	2956
12	Locked	37	7821	3480
13	Locked	38	2958	3316
14	Locked	39	12461	3586
15	Locked	39	1514	2270
16	Locked	39	1708	2411
17	Locked	39	2564	4305
18	Locked	39	2501	3433
19	Locked	40	1595	1553
20	Locked	40	1965	2613
21	Locked	40	1100	1239
22	Locked	40	1253	1524
23	Locked	40	1509	1556
24	Locked	40	5772	2366
25	Locked	40	912	1005
26	Locked	40	1475	1335
27	Locked	40	1689	944
28	Locked	40	2259	1181
29	Locked	40	4089	29430
30	Locked	40	2980	1521
31	Locked	40	25097	55797

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	46200000	50	5120	QAM 16	3
1	39400000	51.8	5120	QAM 16	4
2	32600000	53.8	5120	QAM 16	5
3	25800000	58.8	5120	QAM 16	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	194	0

[jem101]

---

@ozgurcan wrote:

FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.

....Snip

---

I strongly suspect that he did nothing outside but rather got straight into his van and drove off! You have a cable fault, probably a bad joint somewhere and realistically you need another visit.

[jpeg1]

You're fortunate to get any use at all, with such serious faults to your connection.

[David_Bn]

Thanks for your posts @ozgurcan, check out the purple envelope in the top right hand corner for a private message from me, and we'll get an engineer booked in for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me via private message @ozgurcan, do please keep us updated with how the engineer goes.

Kindest regards,

David_Bn

[ozgurcan]

Engineer came in today checked power levels.
He said that the power levels are way off from what it should be, he has checked the cabinet and said that theres a fault there and that someone will be out soon to fix it.

Just hoping this will be fixed soon.

[Adduxi]

For your own records, setup a BQM here www.thinkbroadband.com/ping

It will record and monitor your circuit for free and will give you a record of any problems if you need to apply for compensation etc.

[ozgurcan]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/22f4f15fa80927d157ea959277cdb6a4f328590e

[ozgurcan]

Much worse now.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	15	40	QAM 256	25
2	179000000	13.9	40	QAM 256	6
3	187000000	13.9	40	QAM 256	7
4	195000000	14.2	40	QAM 256	8
5	203000000	14.2	40	QAM 256	9
6	211000000	14.9	40	QAM 256	10
7	219000000	14.8	38	QAM 256	11
8	227000000	15.2	37	QAM 256	12
9	235000000	14.9	40	QAM 256	13
10	243000000	15.3	40	QAM 256	14
11	251000000	15.4	40	QAM 256	15
12	259000000	15.4	40	QAM 256	16
13	267000000	15.5	40	QAM 256	17
14	275000000	15.5	40	QAM 256	18
15	283000000	15.4	40	QAM 256	19
16	291000000	15.2	40	QAM 256	20
17	299000000	14.8	40	QAM 256	21
18	307000000	15.2	40	QAM 256	22
19	315000000	15.4	40	QAM 256	23
20	323000000	15.4	40	QAM 256	24
21	339000000	15	40	QAM 256	26
22	347000000	14.9	41	QAM 256	27
23	355000000	14.8	41	QAM 256	28
24	363000000	15.3	41	QAM 256	29
25	371000000	15.5	41	QAM 256	30
26	379000000	15.8	41	QAM 256	31
27	387000000	15.5	41	QAM 256	32
28	395000000	15.4	40	QAM 256	34
29	403000000	15.3	41	QAM 256	35
30	411000000	15.5	41	QAM 256	36
31	419000000	16	41	QAM 256	37

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	36.8	5120	QAM 16	1
1	43100000	41	5120	QAM 16	2
2	36600000	41	5120	QAM 16	3
3	30100000	41.5	5120	QAM 16	4
4	23600000	41.5	5120	QAM 16	5