on 05-10-2022 12:35
FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.
Downstream bonded channels
1 | 331000000 | 14.4 | 40 | QAM 256 | 25 |
2 | 139000000 | 6.2 | 35 | QAM 256 | 1 |
3 | 147000000 | 8.3 | 36 | QAM 256 | 2 |
4 | 155000000 | 9.3 | 37 | QAM 256 | 3 |
5 | 163000000 | 10.6 | 38 | QAM 256 | 4 |
6 | 171000000 | 10.7 | 38 | QAM 256 | 5 |
7 | 179000000 | 11.4 | 39 | QAM 256 | 6 |
8 | 187000000 | 11.5 | 39 | QAM 256 | 7 |
9 | 195000000 | 11.4 | 39 | QAM 256 | 8 |
10 | 203000000 | 11.7 | 39 | QAM 256 | 9 |
11 | 211000000 | 12.6 | 40 | QAM 256 | 10 |
12 | 219000000 | 12.3 | 37 | QAM 256 | 11 |
13 | 227000000 | 12.9 | 38 | QAM 256 | 12 |
14 | 235000000 | 13 | 40 | QAM 256 | 13 |
15 | 243000000 | 13.4 | 40 | QAM 256 | 14 |
16 | 251000000 | 13.6 | 40 | QAM 256 | 15 |
17 | 259000000 | 13.7 | 40 | QAM 256 | 16 |
18 | 267000000 | 13.8 | 40 | QAM 256 | 17 |
19 | 275000000 | 14 | 40 | QAM 256 | 18 |
20 | 283000000 | 14 | 40 | QAM 256 | 19 |
21 | 291000000 | 14.1 | 40 | QAM 256 | 20 |
22 | 299000000 | 13.9 | 40 | QAM 256 | 21 |
23 | 307000000 | 14.8 | 40 | QAM 256 | 22 |
24 | 315000000 | 14.9 | 41 | QAM 256 | 23 |
25 | 323000000 | 14.8 | 40 | QAM 256 | 24 |
26 | 339000000 | 14.1 | 40 | QAM 256 | 26 |
27 | 347000000 | 13.9 | 40 | QAM 256 | 27 |
28 | 355000000 | 13.7 | 40 | QAM 256 | 28 |
29 | 363000000 | 14.3 | 41 | QAM 256 | 29 |
30 | 371000000 | 14.7 | 41 | QAM 256 | 30 |
31 | 379000000 | 15.2 | 41 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 336 | 41 |
2 | Locked | 35 | 5200 | 174 |
3 | Locked | 36 | 3482 | 2648 |
4 | Locked | 37 | 2789 | 2149 |
5 | Locked | 38 | 1470 | 1476 |
6 | Locked | 38 | 4299 | 5724 |
7 | Locked | 39 | 13987 | 3243 |
8 | Locked | 39 | 871 | 938 |
9 | Locked | 39 | 767 | 812 |
10 | Locked | 39 | 1885 | 20893 |
11 | Locked | 40 | 583 | 641 |
12 | Locked | 37 | 1398 | 1262 |
13 | Locked | 38 | 991 | 919 |
14 | Locked | 40 | 11248 | 1509 |
15 | Locked | 40 | 408 | 316 |
16 | Locked | 40 | 430 | 390 |
17 | Locked | 40 | 1611 | 2783 |
18 | Locked | 40 | 1279 | 2102 |
19 | Locked | 40 | 460 | 536 |
20 | Locked | 40 | 1154 | 1713 |
21 | Locked | 40 | 253 | 307 |
22 | Locked | 40 | 544 | 766 |
23 | Locked | 40 | 597 | 714 |
24 | Locked | 41 | 4882 | 1532 |
25 | Locked | 40 | 511 | 549 |
26 | Locked | 40 | 763 | 536 |
27 | Locked | 40 | 960 | 318 |
28 | Locked | 40 | 1232 | 409 |
29 | Locked | 41 | 3230 | 28647 |
30 | Locked | 41 | 2118 | 809 |
31 | Locked | 41 | 23949 | 54707 |
Upstream bonded channels
0 | 46200000 | 44 | 5120 | QAM 16 | 3 |
1 | 39400000 | 45.8 | 5120 | QAM 16 | 4 |
2 | 32600000 | 47.5 | 5120 | QAM 16 | 5 |
3 | 25800000 | 52.8 | 5120 | QAM 16 | 6 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 50 | 0 |
on 06-10-2022 17:18
Put on a 6 attenuator
these are the new levels but im still lagging in every game
Downstream bonded channels
1 | 331000000 | 8.6 | 40 | QAM 256 | 25 |
2 | 139000000 | 0.2 | 34 | QAM 256 | 1 |
3 | 147000000 | 2 | 36 | QAM 256 | 2 |
4 | 155000000 | 3.2 | 36 | QAM 256 | 3 |
5 | 163000000 | 4.5 | 37 | QAM 256 | 4 |
6 | 171000000 | 4.7 | 37 | QAM 256 | 5 |
7 | 179000000 | 5.5 | 38 | QAM 256 | 6 |
8 | 187000000 | 5.6 | 38 | QAM 256 | 7 |
9 | 195000000 | 5.5 | 38 | QAM 256 | 8 |
10 | 203000000 | 5.7 | 38 | QAM 256 | 9 |
11 | 211000000 | 6.7 | 39 | QAM 256 | 10 |
12 | 219000000 | 6.3 | 37 | QAM 256 | 11 |
13 | 227000000 | 6.9 | 38 | QAM 256 | 12 |
14 | 235000000 | 7.1 | 39 | QAM 256 | 13 |
15 | 243000000 | 7.5 | 39 | QAM 256 | 14 |
16 | 251000000 | 7.8 | 39 | QAM 256 | 15 |
17 | 259000000 | 7.9 | 39 | QAM 256 | 16 |
18 | 267000000 | 7.9 | 39 | QAM 256 | 17 |
19 | 275000000 | 8.2 | 40 | QAM 256 | 18 |
20 | 283000000 | 8.2 | 40 | QAM 256 | 19 |
21 | 291000000 | 8.4 | 40 | QAM 256 | 20 |
22 | 299000000 | 8.1 | 40 | QAM 256 | 21 |
23 | 307000000 | 9 | 40 | QAM 256 | 22 |
24 | 315000000 | 9.2 | 40 | QAM 256 | 23 |
25 | 323000000 | 9 | 40 | QAM 256 | 24 |
26 | 339000000 | 8.3 | 40 | QAM 256 | 26 |
27 | 347000000 | 8 | 40 | QAM 256 | 27 |
28 | 355000000 | 7.8 | 40 | QAM 256 | 28 |
29 | 363000000 | 8.3 | 40 | QAM 256 | 29 |
30 | 371000000 | 8.7 | 40 | QAM 256 | 30 |
31 | 379000000 | 9.3 | 40 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 455 | 1180 |
2 | Locked | 34 | 15006 | 207 |
3 | Locked | 36 | 5186 | 97676 |
4 | Locked | 36 | 9520 | 355912 |
5 | Locked | 37 | 375917 | 86293 |
6 | Locked | 37 | 422099 | 18453 |
7 | Locked | 38 | 190327 | 5855 |
8 | Locked | 38 | 71704 | 2910 |
9 | Locked | 38 | 44953 | 2971 |
10 | Locked | 38 | 19607 | 22801 |
11 | Locked | 39 | 4156 | 2956 |
12 | Locked | 37 | 7821 | 3480 |
13 | Locked | 38 | 2958 | 3316 |
14 | Locked | 39 | 12461 | 3586 |
15 | Locked | 39 | 1514 | 2270 |
16 | Locked | 39 | 1708 | 2411 |
17 | Locked | 39 | 2564 | 4305 |
18 | Locked | 39 | 2501 | 3433 |
19 | Locked | 40 | 1595 | 1553 |
20 | Locked | 40 | 1965 | 2613 |
21 | Locked | 40 | 1100 | 1239 |
22 | Locked | 40 | 1253 | 1524 |
23 | Locked | 40 | 1509 | 1556 |
24 | Locked | 40 | 5772 | 2366 |
25 | Locked | 40 | 912 | 1005 |
26 | Locked | 40 | 1475 | 1335 |
27 | Locked | 40 | 1689 | 944 |
28 | Locked | 40 | 2259 | 1181 |
29 | Locked | 40 | 4089 | 29430 |
30 | Locked | 40 | 2980 | 1521 |
31 | Locked | 40 | 25097 | 55797 |
Upstream bonded channels
0 | 46200000 | 50 | 5120 | QAM 16 | 3 |
1 | 39400000 | 51.8 | 5120 | QAM 16 | 4 |
2 | 32600000 | 53.8 | 5120 | QAM 16 | 5 |
3 | 25800000 | 58.8 | 5120 | QAM 16 | 6 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 194 | 0 |
on 06-10-2022 21:25
@ozgurcan wrote:FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.
....Snip
I strongly suspect that he did nothing outside but rather got straight into his van and drove off! You have a cable fault, probably a bad joint somewhere and realistically you need another visit.
on 06-10-2022 22:45
You're fortunate to get any use at all, with such serious faults to your connection.
on 09-10-2022 11:42
Thanks for your posts @ozgurcan, check out the purple envelope in the top right hand corner for a private message from me, and we'll get an engineer booked in for you.
Kindest regards,
David_Bn
on 09-10-2022 14:59
Thanks for coming back to me via private message @ozgurcan, do please keep us updated with how the engineer goes.
Kindest regards,
David_Bn
on 13-10-2022 19:58
Engineer came in today checked power levels.
He said that the power levels are way off from what it should be, he has checked the cabinet and said that theres a fault there and that someone will be out soon to fix it.
Just hoping this will be fixed soon.
on 14-10-2022 11:07
For your own records, setup a BQM here www.thinkbroadband.com/ping
It will record and monitor your circuit for free and will give you a record of any problems if you need to apply for compensation etc.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 26-10-2022 14:32
https://www.thinkbroadband.com/broadband/monitoring/quality/share/22f4f15fa80927d157ea959277cdb6a4f328590e
on 26-10-2022 14:34
Much worse now.
Downstream bonded channels
1 | 331000000 | 15 | 40 | QAM 256 | 25 |
2 | 179000000 | 13.9 | 40 | QAM 256 | 6 |
3 | 187000000 | 13.9 | 40 | QAM 256 | 7 |
4 | 195000000 | 14.2 | 40 | QAM 256 | 8 |
5 | 203000000 | 14.2 | 40 | QAM 256 | 9 |
6 | 211000000 | 14.9 | 40 | QAM 256 | 10 |
7 | 219000000 | 14.8 | 38 | QAM 256 | 11 |
8 | 227000000 | 15.2 | 37 | QAM 256 | 12 |
9 | 235000000 | 14.9 | 40 | QAM 256 | 13 |
10 | 243000000 | 15.3 | 40 | QAM 256 | 14 |
11 | 251000000 | 15.4 | 40 | QAM 256 | 15 |
12 | 259000000 | 15.4 | 40 | QAM 256 | 16 |
13 | 267000000 | 15.5 | 40 | QAM 256 | 17 |
14 | 275000000 | 15.5 | 40 | QAM 256 | 18 |
15 | 283000000 | 15.4 | 40 | QAM 256 | 19 |
16 | 291000000 | 15.2 | 40 | QAM 256 | 20 |
17 | 299000000 | 14.8 | 40 | QAM 256 | 21 |
18 | 307000000 | 15.2 | 40 | QAM 256 | 22 |
19 | 315000000 | 15.4 | 40 | QAM 256 | 23 |
20 | 323000000 | 15.4 | 40 | QAM 256 | 24 |
21 | 339000000 | 15 | 40 | QAM 256 | 26 |
22 | 347000000 | 14.9 | 41 | QAM 256 | 27 |
23 | 355000000 | 14.8 | 41 | QAM 256 | 28 |
24 | 363000000 | 15.3 | 41 | QAM 256 | 29 |
25 | 371000000 | 15.5 | 41 | QAM 256 | 30 |
26 | 379000000 | 15.8 | 41 | QAM 256 | 31 |
27 | 387000000 | 15.5 | 41 | QAM 256 | 32 |
28 | 395000000 | 15.4 | 40 | QAM 256 | 34 |
29 | 403000000 | 15.3 | 41 | QAM 256 | 35 |
30 | 411000000 | 15.5 | 41 | QAM 256 | 36 |
31 | 419000000 | 16 | 41 | QAM 256 | 37 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 36.8 | 5120 | QAM 16 | 1 |
1 | 43100000 | 41 | 5120 | QAM 16 | 2 |
2 | 36600000 | 41 | 5120 | QAM 16 | 3 |
3 | 30100000 | 41.5 | 5120 | QAM 16 | 4 |
4 | 23600000 | 41.5 | 5120 | QAM 16 | 5 |