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Too much lagging. Is my power levels too high?

ozgurcan
Dialled in

FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
133100000014.440QAM 25625
21390000006.235QAM 2561
31470000008.336QAM 2562
41550000009.337QAM 2563
516300000010.638QAM 2564
617100000010.738QAM 2565
717900000011.439QAM 2566
818700000011.539QAM 2567
919500000011.439QAM 2568
1020300000011.739QAM 2569
1121100000012.640QAM 25610
1221900000012.337QAM 25611
1322700000012.938QAM 25612
142350000001340QAM 25613
1524300000013.440QAM 25614
1625100000013.640QAM 25615
1725900000013.740QAM 25616
1826700000013.840QAM 25617
192750000001440QAM 25618
202830000001440QAM 25619
2129100000014.140QAM 25620
2229900000013.940QAM 25621
2330700000014.840QAM 25622
2431500000014.941QAM 25623
2532300000014.840QAM 25624
2633900000014.140QAM 25626
2734700000013.940QAM 25627
2835500000013.740QAM 25628
2936300000014.341QAM 25629
3037100000014.741QAM 25630
3137900000015.241QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4033641
2Locked355200174
3Locked3634822648
4Locked3727892149
5Locked3814701476
6Locked3842995724
7Locked39139873243
8Locked39871938
9Locked39767812
10Locked39188520893
11Locked40583641
12Locked3713981262
13Locked38991919
14Locked40112481509
15Locked40408316
16Locked40430390
17Locked4016112783
18Locked4012792102
19Locked40460536
20Locked4011541713
21Locked40253307
22Locked40544766
23Locked40597714
24Locked4148821532
25Locked40511549
26Locked40763536
27Locked40960318
28Locked401232409
29Locked41323028647
30Locked412118809
31Locked412394954707

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
046200000445120QAM 163
13940000045.85120QAM 164
23260000047.55120QAM 165
32580000052.85120QAM 166

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0010
3ATDMA00500
33 REPLIES 33

ozgurcan
Dialled in

Put on a 6 attenuator

these are the new levels but im still lagging in every game 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000008.640QAM 25625
21390000000.234QAM 2561
3147000000236QAM 2562
41550000003.236QAM 2563
51630000004.537QAM 2564
61710000004.737QAM 2565
71790000005.538QAM 2566
81870000005.638QAM 2567
91950000005.538QAM 2568
102030000005.738QAM 2569
112110000006.739QAM 25610
122190000006.337QAM 25611
132270000006.938QAM 25612
142350000007.139QAM 25613
152430000007.539QAM 25614
162510000007.839QAM 25615
172590000007.939QAM 25616
182670000007.939QAM 25617
192750000008.240QAM 25618
202830000008.240QAM 25619
212910000008.440QAM 25620
222990000008.140QAM 25621
23307000000940QAM 25622
243150000009.240QAM 25623
25323000000940QAM 25624
263390000008.340QAM 25626
27347000000840QAM 25627
283550000007.840QAM 25628
293630000008.340QAM 25629
303710000008.740QAM 25630
313790000009.340QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked404551180
2Locked3415006207
3Locked36518697676
4Locked369520355912
5Locked3737591786293
6Locked3742209918453
7Locked381903275855
8Locked38717042910
9Locked38449532971
10Locked381960722801
11Locked3941562956
12Locked3778213480
13Locked3829583316
14Locked39124613586
15Locked3915142270
16Locked3917082411
17Locked3925644305
18Locked3925013433
19Locked4015951553
20Locked4019652613
21Locked4011001239
22Locked4012531524
23Locked4015091556
24Locked4057722366
25Locked409121005
26Locked4014751335
27Locked401689944
28Locked4022591181
29Locked40408929430
30Locked4029801521
31Locked402509755797

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
046200000505120QAM 163
13940000051.85120QAM 164
23260000053.85120QAM 165
32580000058.85120QAM 166

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0010
3ATDMA001940

jem101
Superstar

@ozgurcan wrote:

FYI, i have a hub 5 last time an engineer came in said its the first time his seen the hub 5 and said he will do some work from outside. But i see no changes.

....Snip

I strongly suspect that he did nothing outside but rather got straight into his van and drove off! You have a cable fault, probably a bad joint somewhere and realistically you need another visit.

jpeg1
Alessandro Volta

You're fortunate to get any use at all, with such serious faults to your connection.

Thanks for your posts @ozgurcan, check out the purple envelope in the top right hand corner for a private message from me, and we'll get an engineer booked in for you.

Kindest regards,

David_Bn

David_Bn
Forum Team
Forum Team

Thanks for coming back to me via private message @ozgurcan, do please keep us updated with how the engineer goes.

Kindest regards,

David_Bn

Engineer came in today checked power levels.
He said that the power levels are way off from what it should be, he has checked the cabinet and said that theres a fault there and that someone will be out soon to fix it.

Just hoping this will be fixed soon.

Adduxi
Very Insightful Person
Very Insightful Person

For your own records, setup a BQM here www.thinkbroadband.com/ping

It will record and monitor your circuit for free and will give you a record of any problems if you need to apply for compensation etc.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

https://www.thinkbroadband.com/broadband/monitoring/quality/share/22f4f15fa80927d157ea959277cdb6a4f328590e

ozgurcan
Dialled in

Much worse now.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000001540QAM 25625
217900000013.940QAM 2566
318700000013.940QAM 2567
419500000014.240QAM 2568
520300000014.240QAM 2569
621100000014.940QAM 25610
721900000014.838QAM 25611
822700000015.237QAM 25612
923500000014.940QAM 25613
1024300000015.340QAM 25614
1125100000015.440QAM 25615
1225900000015.440QAM 25616
1326700000015.540QAM 25617
1427500000015.540QAM 25618
1528300000015.440QAM 25619
1629100000015.240QAM 25620
1729900000014.840QAM 25621
1830700000015.240QAM 25622
1931500000015.440QAM 25623
2032300000015.440QAM 25624
213390000001540QAM 25626
2234700000014.941QAM 25627
2335500000014.841QAM 25628
2436300000015.341QAM 25629
2537100000015.541QAM 25630
2637900000015.841QAM 25631
2738700000015.541QAM 25632
2839500000015.440QAM 25634
2940300000015.341QAM 25635
3041100000015.541QAM 25636
314190000001641QAM 25637

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000036.85120QAM 161
143100000415120QAM 162
236600000415120QAM 163
33010000041.55120QAM 164
42360000041.55120QAM 165