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sadsismint
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Terrible ping/lag spikes in games as well as in general use.

I've been getting un-usable connection speeds for the majority of the day recently.

Online games are basically unplayable and browsing has slowed to a crawl. I'm often getting below half of my contracted (200mb) speeds.

I've set up a BQM.

d9cb75a9441ad5f559c28289dc6fcb4ba77e7341-23-02-2021

Just grabbing the hub data to post below.

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sadsismint
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Re: Terrible ping/lag spikes in games as well as in general use.

I've tried the usual, checking the connections, tried wired connections as well as rebooting all the gear.
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Re: Terrible ping/lag spikes in games as well as in general use.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
219000000
Locked
Ranged Upstream Channel (Hz)
32600029
Locked
Provisioning State
Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12190000002.240256 qam11
21390000004.140256 qam1
3147000000440256 qam2
41550000003.740256 qam3
51630000003.540256 qam4
61710000003.540256 qam5
71790000003.240256 qam6
81870000003.240256 qam7
9195000000340256 qam8
102030000002.740256 qam9
112110000002.540256 qam10
12227000000240256 qam12
132350000001.540256 qam13
142430000000.940256 qam14
15251000000-0.738256 qam15
16259000000-138256 qam16
172670000000.440256 qam17
182750000001.240256 qam18
192830000001.740256 qam19
202910000001.540256 qam20
212990000001.540256 qam21
223070000001.540256 qam22
233150000001.740256 qam23
24323000000240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3130
2Locked40.3220
3Locked40.9260
4Locked40.9210
5Locked40.9230
6Locked40.9100
7Locked40.3130
8Locked40.9100
9Locked40.3100
10Locked40.9150
11Locked40.3120
12Locked40.3200
13Locked40.3230
14Locked40.3140
15Locked38.6320
16Locked38.9330
17Locked40.3350
18Locked40.3110
19Locked40.3120
20Locked40.3140
21Locked40.9410
22Locked40.3220
23Locked40.9150
24Locked40.9300
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Re: Terrible ping/lag spikes in games as well as in general use.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260002944.8512064 qam3
22580000744.8512064 qam4
33940000044.8512064 qam2
44620004344.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Re: Terrible ping/lag spikes in games as well as in general use.

Network Log

Time Priority Description

22/02/2021 21:19:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 21:19:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2021 18:10:15Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 18:25:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 01:39:37noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 01:39:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 22:44:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 06:28:7noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 06:28:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 08:10:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 07:51:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 07:51:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 23:56:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:51:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:51:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 17:51:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 07:51:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 07:51:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 04:29:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 19:51:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sadsismint
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Re: Terrible ping/lag spikes in games as well as in general use.

I've tried the traceroute function at thinkbroadband too and got the following results.


#HostSentRecvdBestAvg

Worst

1

 

thinkbroadband-gw2.core-rs2.thdo.ncuk.net15150ms0ms1ms
2

 

po4-31.bdr-rt3.thdo.ncuk.net15150ms1ms13ms
3

 

po11-13.bdr-rt2.thn.ncuk.net15150ms1ms6ms
4

 

linx-gw1.router.ntli.net15151ms1ms1ms
7

 

brhm-core-2b-ae2-0.network.virginmedia.net15155ms6ms20ms
8

 

cove-cmts-17-tenge513.network.virginmedia.net15156ms7ms9ms
9

 

cpc151905-cove17-2-0-cust10.3-1.cable.virginm.net151523ms58ms

258ms

 
So it seems like the issue lies at cpc151905-cove17-2-0-cust10.3-1.cable.virginm.net in some way.
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sadsismint
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Re: Terrible ping/lag spikes in games as well as in general use.

here's an updated graph.

There's packet loss and everything. the service is terrible at the moment!

 

d9cb75a9441ad5f559c28289dc6fcb4ba77e7341-23-02-2021

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