Virgin Media Community

[Shakahron]

I game on PC, Windows 10 x64 over ethernet cable. Rocket League is my go to competitive game and over time the latency variation has gradually gotten worse and made the game, without exaggeration, unplayable. We're on the Gig1 package and the speeds are great, can't complain on that front and someone is usually watching video content from streaming services, but whatever effect that could have on latency I refuse to believe it could be as significant as it is.

Edit: Have tried putting the hub into modem mode with no effect.

Here is a bqm and downstream power levels:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	0.6	38.6	QAM256	25
6	179000000	0.9	38.6	QAM256	6
7	187000000	0.9	38.6	QAM256	7
8	195000000	0.9	38.6	QAM256	8
9	203000000	0.8	38.6	QAM256	9
10	211000000	1	39	QAM256	10
11	219000000	1	39	QAM256	11
12	227000000	1	38.6	QAM256	12
13	235000000	1.2	39	QAM256	13
14	243000000	1.3	39	QAM256	14
15	251000000	1.1	39	QAM256	15
16	259000000	1.5	39	QAM256	16
17	267000000	1.4	39	QAM256	17
18	275000000	1.2	39	QAM256	18
19	283000000	1.2	39	QAM256	19
20	291000000	1.4	39	QAM256	20
21	299000000	1.6	39	QAM256	21
22	307000000	1.4	38.6	QAM256	22
23	315000000	1.3	40.4	QAM256	23
24	323000000	1	39	QAM256	24
26	339000000	0.5	39	QAM256	26
27	347000000	0.4	39	QAM256	27
28	355000000	0.1	38.6	QAM256	28
29	363000000	-0.1	39	QAM256	29
30	371000000	-0.2	39	QAM256	30
31	379000000	-0.1	38.6	QAM256	31
1	139000000	1.7	38.6	QAM256	1
2	147000000	1.3	38.6	QAM256	2
3	155000000	1.4	38.6	QAM256	3
4	163000000	1.3	39	QAM256	4
5	171000000	1.1	38.6	QAM256	5

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.605377	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.605377	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

0.3

2189193322

0

Any help or guidance would be greatly appreciated.

[carl_pearce]

Interesting that you have exactly the same packet loss at the same time as me:

[John_GS]

Hi Shakahron

Thanks for posting and welcome to the community.

I am sorry to hear of the issues with the gaming. 

I have done a system check here and all looks good. Can you do a PIN reset for me and then post some fresh stats/BQM? 

Best wishes,

[Shakahron]

Sure, I've done a pin reset and heres a link to a live graph and the downstream stats again:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1293030d51c2a45d63d5dcff4a4921f9d9... 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	0.5	39	QAM256	25
6	179000000	0.8	39	QAM256	6
7	187000000	0.9	39	QAM256	7
8	195000000	0.7	39	QAM256	8
9	203000000	0.7	38.6	QAM256	9
10	211000000	0.9	38.6	QAM256	10
11	219000000	1	39	QAM256	11
12	227000000	0.9	39	QAM256	12
13	235000000	1.1	39	QAM256	13
14	243000000	1.3	39	QAM256	14
15	251000000	1.1	39	QAM256	15
16	259000000	1.5	39	QAM256	16
17	267000000	1.3	39	QAM256	17
18	275000000	1.1	38.6	QAM256	18
19	283000000	1.1	39	QAM256	19
20	291000000	1.4	39	QAM256	20
21	299000000	1.5	39	QAM256	21
22	307000000	1.3	39	QAM256	22
23	315000000	1.3	39	QAM256	23
24	323000000	1	39	QAM256	24
26	339000000	0.5	39	QAM256	26
27	347000000	0.4	39	QAM256	27
28	355000000	0.1	39	QAM256	28
29	363000000	-0.3	39	QAM256	29
30	371000000	-0.3	38.6	QAM256	30
31	379000000	-0.3	39	QAM256	31
32	387000000	-0.6	39	QAM256	32
33	491000000	-1.4	39	QAM256	33
34	499000000	-1.3	38.6	QAM256	34
35	507000000	-1.3	38.6	QAM256	35
36	515000000	-1.4	38.6	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0
32	Locked	38.983261	0	0
33	Locked	38.983261	0	0
34	Locked	38.605377	0	0
35	Locked	38.605377	0	0
36	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

0.1

2306496

0

Let me know if I'm missing anything. Thank you.

[carl_pearce]

Upload channels data would be good also.

[Shakahron]

Sure, heres upstream:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	47	5120 KSym/sec	QAM64	1
2	25800000	46.3	5120 KSym/sec	QAM64	4
3	32600000	46.3	5120 KSym/sec	QAM64	3
4	39400000	46.8	5120 KSym/sec	QAM64	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Paul_DN]

Hi Shakahron,

Thank you for reaching back out, apologies you are still facing the same issue, I have had another look our end and cannot see any issues at all, as your speed is good and you are not facing any issues with anything else I am really not sure what else to advise, have you checked Epics help forums to see if anyone else is facing the same issues?

Regards

Paul.

[Shakahron]

Is this maybe a case of overutilisation then? Because something is definitely wrong.

[Steven_L]

Thanks for coming back to us Shakahron, I have looked into this again and cannot see any issues with your connection and there is no sign of any congestion in your area. How has your connection been running since you posted on Friday?

Kind Regards,

Steven_L

[Shakahron]

The same as ever. Speeds are fine, but unplayable levels of latency very frequently. I'd like to add as well, this happens in all online games, not just Rocket League. Heres todays bqm and some in game networking stats from Rocket League, 3 seconds into a match, with all other devices and networking tasks disconnected.