Virgin Media Community

[sinriz]

I really need some help my connection was never the greatest but manageable to some degree but over the last couple of weeks it has become unbearable i mostly use the internet to play games and its unplayable most of the time even at 3am or insert any time of day i use an  ethernet cable so its not a wifi problem some pictures below give a small glimpse i had a video on my phone too which shows it in even worse light but i dont know how to upload it 

[sinriz]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.6	40	256 qam	25
2	235000000	4	38	256 qam	13
3	243000000	4.1	40	256 qam	14
4	251000000	4.4	40	256 qam	15
5	259000000	4.3	38	256 qam	16
6	267000000	4.3	40	256 qam	17
7	275000000	4.1	38	256 qam	18
8	283000000	4.3	38	256 qam	19
9	291000000	4.5	38	256 qam	20
10	299000000	4.6	38	256 qam	21
11	307000000	4.5	40	256 qam	22
12	315000000	4.5	40	256 qam	23
13	323000000	4.5	40	256 qam	24
14	339000000	5	40	256 qam	26
15	347000000	5	40	256 qam	27
16	355000000	4.8	40	256 qam	28
17	363000000	4.5	40	256 qam	29
18	371000000	4.4	40	256 qam	30
19	379000000	4.5	38	256 qam	31
20	387000000	4.5	40	256 qam	32
21	395000000	4.5	40	256 qam	33
22	403000000	4.4	38	256 qam	34
23	411000000	4.1	38	256 qam	35
24	419000000	4	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	7	0
2	Locked	38.9	14	0
3	Locked	40.3	33	0
4	Locked	40.3	15	0
5	Locked	38.9	9	0
6	Locked	40.3	6	0
7	Locked	38.9	14	0
8	Locked	38.9	4	0
9	Locked	38.9	12	0
10	Locked	38.6	7	0
11	Locked	40.3	13	0
12	Locked	40.3	11	0
13	Locked	40.3	12	0
14	Locked	40.3	11	0
15	Locked	40.3	15	0
16	Locked	40.3	6	0
17	Locked	40.3	8	0
18	Locked	40.3	7	0
19	Locked	38.6	8	0
20	Locked	40.3	13	0
21	Locked	40.3	5	0
22	Locked	38.9	15	0
23	Locked	38.9	12	0
24	Locked	38.9	12	0

[sinriz]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	44.3	5120	64 qam	1
2	23600000	42.3	5120	64 qam	5
3	30100000	42.8	5120	64 qam	4
4	36600000	42.8	5120	64 qam	3
5	43100000	43.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	2	0
5	ATDMA	0	0	1	0

[sinriz]

Network Log

Time Priority Description

31/01/2023 17:50:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 12:09:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2023 00:06:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2023 01:37:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2023 05:00:48	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2023 05:00:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2023 10:46:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2023 21:46:3	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2023 21:46:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2023 17:46:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2023 07:30:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2023 01:27:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2023 20:40:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2023 20:40:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2023 03:49:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2023 18:07:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2023 18:07:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2022 01:35:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2022 10:13:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2022 10:13:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[sinriz]

do you get any response from virgin on this forum?

[Client62]

Ahem .. we are mostly your fellow customers !
Phone VM Support on 0345-454-1111 for faults.

I've no idea what the coloured graphs are of how they were taken.
The service looks to perhaps be M250 however the download rates fall well short of that.

Use this link : https://www.samknows.com/realspeed/ to test the speed to your Hub and then how your computer performs. 
Once the test begins select : Run full test to see all the figures.

The Hub's Upstream Power (dBmV) and SNR (dB) are both fine.

The Hub's Downstream Power (dBmV) and Modulation are again both fine.

[Adduxi]

You need to setup a BQM  www.thinkbroadband.com/ping

Leave it for 24 hours and post up the link to the shared live BQM  Once done we can comment on that.

The stats on the power levels etc look okay and nothing jumps out in the network log.

As all you stats etc look fine, I suspect your area may just be over utilised?  The BQM should show if that is the case.

[sinriz]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/522e6726f4b15734d919bf28e40b4012b9a2b546-03-02-2023

[sinriz]

[sinriz]

any ideas? im currently losing my mind