Virgin Media Community

[Kempzo]

Currently at the time of writing getting 20% packet loss and have done a speed test on PS5 receiving 203kbps Upload.

Been like this since lockdown and the incompetent company won't fix anything.

Any suggestions? Would a nighthawk help?

[Adduxi]

While we wait on the image being approved, is this wired or wireless?
Also post power levels and network logs from the Hub, copy and paste, do not screenshot.
A BQM is also helpful, www.thinkbroadband.com/ping

[Kempzo]

Get below when I do a service check... Doesn't tell me what the issue is or when it will be fixed though.. Can't call them as they never answer

[Kempzo]

Hi Adduxi,

Wired to my PS5 and also to my PC and both are terrible, the Wireless also cuts out constantly almost every day but the wired is never this bad.

The image waiting on being allowed is my ping graph which shows 20% packet loss

Network logs

Time Priority Description
10/02/2021 11:27:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 10:45:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:11:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:45:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Power levels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 659000000 6.5 40 256 qam 32
2 539000000 6.4 40 256 qam 17
3 547000000 6.4 40 256 qam 18
4 555000000 6.4 40 256 qam 19
5 563000000 6.4 40 256 qam 20
6 571000000 5.5 40 256 qam 21
7 579000000 6 40 256 qam 22
8 587000000 6.3 40 256 qam 23
9 595000000 5.8 40 256 qam 24
10 603000000 5.8 40 256 qam 25
11 611000000 6.3 40 256 qam 26
12 619000000 6.1 40 256 qam 27
13 627000000 6.8 40 256 qam 28
14 635000000 6.4 40 256 qam 29
15 643000000 5.5 40 256 qam 30
16 651000000 6 40 256 qam 31
17 667000000 6.9 40 256 qam 33
18 675000000 6.9 40 256 qam 34
19 683000000 6.4 40 256 qam 35
20 691000000 6.8 40 256 qam 36
21 699000000 6.9 40 256 qam 37
22 707000000 6.9 40 256 qam 38
23 715000000 6.6 40 256 qam 39
24 723000000 7 40 256 qam 40


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 5 0
2 Locked 40.9 0 0
3 Locked 40.3 5 0
4 Locked 40.3 6 0
5 Locked 40.3 0 0
6 Locked 40.3 3 0
7 Locked 40.3 2 0
8 Locked 40.9 0 0
9 Locked 40.3 0 0
10 Locked 40.9 7 0
11 Locked 40.9 6 0
12 Locked 40.9 0 0
13 Locked 40.9 0 0
14 Locked 40.3 3 0
15 Locked 40.3 1 0
16 Locked 40.9 6 0
17 Locked 40.3 5 0
18 Locked 40.3 1 0
19 Locked 40.3 0 0
20 Locked 40.3 5 0
21 Locked 40.9 6 0
22 Locked 40.3 6 0
23 Locked 40.3 5 0
24 Locked 40.3 0 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32599779 38.5 5120 16 qam 3
2 39400000 38.8 5120 16 qam 2
3 46200006 39.3 5120 16 qam 1
4 25799327 38.5 5120 16 qam 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 1 0

[Kempzo]

Any advice?

Still getting below on the service status check but no information on what the issue is or if anyone is even looking at it.

[bootcampeddie]

Thats easy.

What you do is cancel your VM subscription and go with Vodafone (there are others) that are now offering up to 1gbps. I am in the process of changing my services and getting 500mbps for a far cheaper price of £35.

Sorry VM you have overpriced yourselves and now that there is more competition, maybe your ridiculous prices will come down.

Liberty Global now own Virginmedia and the recent changes reflect this. If you lose your service they will not refund for the loss of connection. They have really gone down the pan in recent months and I'm off elsewhere.

Take my advice and leave!

[Kempzo]

Unfortunately in my area, Vodafone only offer up to 63mb download speeds which isn't really ideal for me