I am hoping that someone on here can help. We have a full virgin media set up (biggest TV bundle) and pay a significant amount per month for the package. Our internet is M350. I have the superhub 3.
I’m a gamer and compete weekly, however, the packet loss I am experiencing is extremely frustrating. I have followed suggestions on this forum and have both my gaming PC and Xbox wired directly to the hub.
I’ve seen many forum posts and YouTube videos saying the hub3 is a significant issue for other gamers. I would like to upgrade to the superhub 5 as I am now at the stage of either doing this or changing ISP.
I have tried to get help on the phone, but, it’s proving difficult to get the support required.
Many thanks in advance.
At the moment it would be pure luck with whoever you deal with to get one on your package.
People with 1GIG have even been sent HUB4's due to stock shortage even though advertised as that tier having a HUB5 (VM will replace those at a later date when stock replenished).
You are on M350, so the HUB3 is deemed OK for that tier, although you may be able to get a HUB4, which although has the latency issue in its design, you won't come across it due to it having a faster chipset. Regardless of HUB, none of them will give you a magic speed increase as they can all handle M350 throughput and latency will not improve. (I've gone 3 > 4> 5 as on 1GIG tier a while ago). The original press reports about Puma chip latency in HUB3 were based before VM had a software upgrade that improved the HUB3. It didn't and couldn't totally fix the inherit design issue, but it did make things a lot better to the point where people stopped complaining. DocSIS itself has latency due to the way it works compared to a pure FTTP PPoE service. Are you sure your latency issues are not due to some other condition like quality of signal to your HUB or area over utlisation?