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SuperHub 3.0 restarts for no reason

I've found this happens in the morning or evening, but it is annoying anyway!

I have contacted the call centre script monkeys for "support" and they told me that something was wrong with my SH 3.0 so sent out a replacement to fix my issue.  I installed and activated the new SH 3.0 and I still experience restarts.

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
483000000

Locked
Ranged Upstream Channel (Hz)
39400000

Locked
Provisioning State
Online


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 483000000 1.5 38 256 qam 32
2 203000000 1.5 38 256 qam 9
3 211000000 1.4 38 256 qam 10
4 219000000 1.2 38 256 qam 11
5 227000000 0.9 38 256 qam 12
6 235000000 0.2 38 256 qam 13
7 243000000 -0.2 37 256 qam 14
8 251000000 -1 37 256 qam 15
9 259000000 -1 38 256 qam 16
10 267000000 -1 37 256 qam 17
11 275000000 -1.2 37 256 qam 18
12 283000000 0.9 38 256 qam 19
13 291000000 1.5 38 256 qam 20
14 299000000 2.2 38 256 qam 21
15 307000000 2.2 38 256 qam 22
16 315000000 2.2 38 256 qam 23
17 323000000 2.4 38 256 qam 24
18 427000000 0.2 38 256 qam 25
19 435000000 0.7 38 256 qam 26
20 443000000 0.9 38 256 qam 27
21 451000000 1.2 38 256 qam 28
22 459000000 1.5 40 256 qam 29
23 467000000 1.5 38 256 qam 30
24 475000000 1.5 38 256 qam 31

 

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 4 0
2 Locked 38.6 6 0
3 Locked 38.6 5 0
4 Locked 38.6 5 0
5 Locked 38.6 6 0
6 Locked 38.6 0 0
7 Locked 37.3 5 0
8 Locked 37.3 0 0
9 Locked 38.6 5 0
10 Locked 37.3 6 0
11 Locked 37.6 0 0
12 Locked 38.6 0 0
13 Locked 38.9 1 0
14 Locked 38.9 19 0
15 Locked 38.9 4 0
16 Locked 38.6 5 0
17 Locked 38.9 0 0
18 Locked 38.9 0 0
19 Locked 38.9 4 0
20 Locked 38.6 0 0
21 Locked 38.9 12 0
22 Locked 40.3 5 0
23 Locked 38.9 6 0
24 Locked 38.9 6 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.9 5120 64 qam 4
2 53700000 4.9 5120 64 qam 2
3 46199985 4.9 5120 64 qam 3
4 60300000 4.875 5120 64 qam 1

 

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
V0dea97109ea7aa00.cm

 

Primary Downstream Service Flow
SFID 214984
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0

 

Primary Upstream Service Flow
SFID 214983
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort


Network Log
Time Priority Description
22/06/2019 07:47:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2019 07:47:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2019 07:47:54 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2019 07:47:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2019 07:47:58 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2019 22:03:49 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2020 12:35:40 notice SW Download INIT - Via Config file
03/01/2020 12:51:1 Error Disruption during SW download - Power Failure
03/01/2020 12:51:5 notice SW Download INIT - Via Config file
03/01/2020 12:53:52 Error Disruption during SW download - Power Failure
03/01/2020 12:53:56 notice SW Download INIT - Via Config file
03/01/2020 12:56:26 notice SW download Successful - Via Config file
04/01/2020 05:45:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2020 08:28:41 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2020 19:58:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2020 19:58:26 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2020 19:58:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2020 19:58:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Alessandro Volta
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Message 2 of 2
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Re: SuperHub 3.0 restarts for no reason

Put the hub in modem mode with a PC and see if thats stable.

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
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