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Sudden drop in ping

Hello,

 

I've been gaming online recently, and for some reason the internet will suddenly drop in ping from about 11 to 300 or more.

I thought it could be to do with the wifi so have been playing with a wired connection, but this is still happening.

Any thoughts on what the issue could be?

It only happens about once per 15 minutes but lasts about 20 seconds so is incredibly frustrating.

I've also tried resetting the router, cleaning the coaxial cable connection etc.

 

Thanks,

Martin

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Re: Sudden drop in ping

That's a spike not a drop, drop would be the other way around.

Which game(s) are you experiencing this in and is it affecting anything else that isn't a game?

If you could go to http://192.168.0.1 and click "check router status" below the password box and copy your downstream and upstream stats, and your network log here that may be of help in determining what the issue is (making sure to remove/obfuscate any MAC addresses or instances of your public IP address in the logs before posting.)

I also recommend setting up a BQM graph (https://www.thinkbroadband.com/broadband/monitoring/quality) as that may be helpful in narrowing down and getting a clear picture of the issue. If you do that and the bar is showing all red you'll need to enable WAN ICMP echo requests in the Hub control panel.
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Re: Sudden drop in ping

Thanks a lot for the advice.

Since posting this, the issue seems to have resolved itself for now.

If it comes back I’ll upload all the details you have mentioned.

 

Thanks again.

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