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Streaming to Twitch or mixer Dropped frames

i get dropped frames on both platforms this has been hjappening for a few weeks now i called up today no help just to restart my box the guy on the phone said its not there problem obs have told me to contact my isp i need help as struggling to stream 

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Re: Streaming to Twitch or mixer Dropped frames

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.  If you copy and paste the log then the forum will automatically censor this sensitive information.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take a few days) and run checks on your line.

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Re: Streaming to Twitch or mixer Dropped frames

9d86cdc5f908b04ce20f938810c53d5e.pngd05d874da0aa85f2e11347a90d71d7b0.png396d6c256913dbb0d8bd10dc92e36e4b.png

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Re: Streaming to Twitch or mixer Dropped frames

uploaded them if not there here 

https://gyazo.com/9d86cdc5f908b04ce20f938810c53d5e

 

https://gyazo.com/d05d874da0aa85f2e11347a90d71d7b0

 

https://gyazo.com/396d6c256913dbb0d8bd10dc92e36e4b

 

also this is meant to be set at 100 and my internet isnt with virgin but my friend on sky is hitting 88 https://gyazo.com/8abae159fc0e245b388d45a2b3723ee9

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Re: Streaming to Twitch or mixer Dropped frames

Most of your downstream power levels are too high.  The recommended range is -6 to +10 and most of yours are at 10 or higher.  Power levels outside of the normal range can have an adverse effect on the speed and quality of your connection.

This will probably need a technician to visit to get the power levels corrected. You can call VM and try to book a visit or wait for the forum team to pick this up and they can book a visit for you if their checks confirm my suspicions.

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Re: Streaming to Twitch or mixer Dropped frames

Hi Moore1997,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I am sorry to hear you are having some connection issues.

 

I have done a full check on your account, I can see also that you do have high downstream power levels between 10.4 and 11.0.

 

I would like to look further into this and get a technician if required, 

 

I will send you an invite shortly please click on the purple envelope to accept.

 

Regards

 

Paul.

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Re: Streaming to Twitch or mixer Dropped frames

i have a engineer coming between 12 and 4 

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Re: Streaming to Twitch or mixer Dropped frames

i actually have one coming today 

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Re: Streaming to Twitch or mixer Dropped frames

last week they were around 13 

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Re: Streaming to Twitch or mixer Dropped frames


@Moore1997 wrote:

last week they were around 13 


Mention that to the technician so that he puts you on a tap with much lower power levels, just incase they fluctuate upwards again.

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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