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Colinwm86
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Still lagging after engineer call

So a guy from virgin come out today and messed around with splitters and wires etc.  Still my lag persists, plus I seem to have a bit of jitter.  From he done what he done my power levels have all changed does this look good ? As I don’t know what it al means lol thanks I’m advance.  Also my log is full of errors but can’t post those because of the IP address.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.69999740.366287QAM25625
11390000003.00000040.946209QAM2561
21470000003.00000040.366287QAM2562
31550000003.09999840.946209QAM2563
41630000003.09999840.946209QAM2564
51710000003.09999840.946209QAM2565
61790000003.09999840.946209QAM2566
71870000003.29999940.946209QAM2567
81950000003.29999940.366287QAM2568
92030000003.40000240.946209QAM2569
102110000003.40000240.946209QAM25610
112190000003.29999940.366287QAM25611
122270000003.29999940.366287QAM25612
132350000003.29999940.946209QAM25613
142430000003.50000040.946209QAM25614
152510000003.70000140.366287QAM25615
162590000004.09999840.946209QAM25616
172670000004.19999740.366287QAM25617
182750000004.00000040.946209QAM25618
192830000003.70000140.946209QAM25619
202910000003.70000140.946209QAM25620
212990000003.90000240.946209QAM25621
223070000004.19999740.946209QAM25622
233150000004.50000040.946209QAM25623
243230000004.80000340.366287QAM25624
263390000004.50000040.366287QAM25626
273470000004.30000340.946209QAM25627
283550000004.00000040.366287QAM25628
293630000003.79999940.946209QAM25629
303710000003.79999940.366287QAM25630
313790000003.79999940.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked40.94620900
2Locked40.36628700
3Locked40.94620900
4Locked40.94620900
5Locked40.94620900
6Locked40.94620900
7Locked40.94620900
8Locked40.36628700
9Locked40.94620900
10Locked40.94620900
11Locked40.36628700
12Locked40.36628700
13Locked40.94620900
14Locked40.94620900
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.94620900
19Locked40.94620900
20Locked40.94620900
21Locked40.94620900
22Locked40.94620900
23Locked40.94620900
24Locked40.36628700
26Locked40.36628700
27Locked40.94620900
28Locked40.36628700
29Locked40.94620900
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked433.866648020

 

 

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Colinwm86
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Re: Still lagging after engineer call

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000047.2705995120 KSym/sec64QAM6
23940000047.7705995120 KSym/sec64QAM4
34620000048.0205995120 KSym/sec64QAM3
43260000047.5205995120 KSym/sec64QAM5



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Colinwm86
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Re: Still lagging after engineer call

20939285-7BC0-4C12-BF46-B3ABD105A752.png

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SonarUK
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Re: Still lagging after engineer call

hub stats look fine

you only mention lag so we have to guess what problem your having.

if your gaming over wifi check out this thread
https://community.virginmedia.com/t5/Gaming-Support/FIX-FOR-PS4-LAG-SPIKES-WORKING-FOR-MANY/td-p/379...

you can also create a bqm and post the link to the live graph.
https://www.thinkbroadband.com/broadband/monitoring/quality

https://twitter.com/SeriousFamily

M500 | Hub 3 Modem Mode | Asus RT-AX86U | Asus RT-AC86U
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Colinwm86
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Re: Still lagging after engineer call

Plugged in via cat6 Ethernet to ps5.  When playing warzone and modern warefare I’m getting 3 yellow boxes that I’ve seen people saying online it’s not packet loss it’s packet burst? 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/951d0cb4f0e8f4c4c6977dbfaefa742c1acbf0a1
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Paul_DN
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Re: Still lagging after engineer call

Hi Colinwm86,

 

Thank you for reaching back out to us, your last BQM link isn't allow us to check it, I have had a look at things our end and cannot see any issues which may be causing this, I can only advise to keep running your BQM for a couple of Days then add the live results here making sure you don't post any personal information such as I P ETC.

 

 

Regards

 

Paul.

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Colinwm86
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Re: Still lagging after engineer call

Seems to be fine over the past week when I’ve had the chance to get on.  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/951d0cb4f0e8f4c4c6977dbfaefa742c1acbf0a1
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Kath_F
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Re: Still lagging after engineer call

Hi Colinwm86, 

Thanks for popping back to update us. 

The graph is looking OK and looking at your connection and hub, things are looking good too. 

If you start to have further issues, pop back and let us know so we can have another look at things for you. 

Thanks,

Kath_F
Forum Team




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