Virgin Media Community

[Colinwm86]

So a guy from virgin come out today and messed around with splitters and wires etc.  Still my lag persists, plus I seem to have a bit of jitter.  From he done what he done my power levels have all changed does this look good ? As I don’t know what it al means lol thanks I’m advance.  Also my log is full of errors but can’t post those because of the IP address.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.699997	40.366287	QAM256	25
1	139000000	3.000000	40.946209	QAM256	1
2	147000000	3.000000	40.366287	QAM256	2
3	155000000	3.099998	40.946209	QAM256	3
4	163000000	3.099998	40.946209	QAM256	4
5	171000000	3.099998	40.946209	QAM256	5
6	179000000	3.099998	40.946209	QAM256	6
7	187000000	3.299999	40.946209	QAM256	7
8	195000000	3.299999	40.366287	QAM256	8
9	203000000	3.400002	40.946209	QAM256	9
10	211000000	3.400002	40.946209	QAM256	10
11	219000000	3.299999	40.366287	QAM256	11
12	227000000	3.299999	40.366287	QAM256	12
13	235000000	3.299999	40.946209	QAM256	13
14	243000000	3.500000	40.946209	QAM256	14
15	251000000	3.700001	40.366287	QAM256	15
16	259000000	4.099998	40.946209	QAM256	16
17	267000000	4.199997	40.366287	QAM256	17
18	275000000	4.000000	40.946209	QAM256	18
19	283000000	3.700001	40.946209	QAM256	19
20	291000000	3.700001	40.946209	QAM256	20
21	299000000	3.900002	40.946209	QAM256	21
22	307000000	4.199997	40.946209	QAM256	22
23	315000000	4.500000	40.946209	QAM256	23
24	323000000	4.800003	40.366287	QAM256	24
26	339000000	4.500000	40.366287	QAM256	26
27	347000000	4.300003	40.946209	QAM256	27
28	355000000	4.000000	40.366287	QAM256	28
29	363000000	3.799999	40.946209	QAM256	29
30	371000000	3.799999	40.366287	QAM256	30
31	379000000	3.799999	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.946209	0	0
2	Locked	40.366287	0	0
3	Locked	40.946209	0	0
4	Locked	40.946209	0	0
5	Locked	40.946209	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.946209	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.946209	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

3.8

6664802

0

[Colinwm86]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	47.270599	5120 KSym/sec	64QAM	6
2	39400000	47.770599	5120 KSym/sec	64QAM	4
3	46200000	48.020599	5120 KSym/sec	64QAM	3
4	32600000	47.520599	5120 KSym/sec	64QAM	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Colinwm86]

[SonarUK]

hub stats look fine

you only mention lag so we have to guess what problem your having.

if your gaming over wifi check out this thread
https://community.virginmedia.com/t5/Gaming-Support/FIX-FOR-PS4-LAG-SPIKES-WORKING-FOR-MANY/td-p/379...

you can also create a bqm and post the link to the live graph.
https://www.thinkbroadband.com/broadband/monitoring/quality

[Colinwm86]

Plugged in via cat6 Ethernet to ps5.  When playing warzone and modern warefare I’m getting 3 yellow boxes that I’ve seen people saying online it’s not packet loss it’s packet burst? 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/951d0cb4f0e8f4c4c6977dbfaefa742c1acbf0a1

[Paul_DN]

Hi Colinwm86,

Thank you for reaching back out to us, your last BQM link isn't allow us to check it, I have had a look at things our end and cannot see any issues which may be causing this, I can only advise to keep running your BQM for a couple of Days then add the live results here making sure you don't post any personal information such as I P ETC.

Regards

Paul.

[Colinwm86]

Seems to be fine over the past week when I’ve had the chance to get on.  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/951d0cb4f0e8f4c4c6977dbfaefa742c1acbf0a1

[Kath_F]

Hi Colinwm86, 

Thanks for popping back to update us. 

The graph is looking OK and looking at your connection and hub, things are looking good too. 

If you start to have further issues, pop back and let us know so we can have another look at things for you. 

Thanks,