Still have issues with gaming

[georgiost95]

Hey,

I had problems with virgin media last 3 months with the packet loss and an engineer came and fixed it. But now i'm having problems with buffering on facetime or messenger, it breaks the video or buffers.

Also my gaming experience is still not great , certain times in the day my connection is fine for two games online like fifa and than the next game has significant delay, it doesnt work very well and it's not stable.

I will post my hub levels again:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	6.500000	37.355988	QAM256	25
6	179000000	5.900002	37.355988	QAM256	6
7	187000000	5.500000	37.355988	QAM256	7
8	195000000	5.500000	37.636276	QAM256	8
9	203000000	5.500000	37.355988	QAM256	9
10	211000000	5.199997	37.636276	QAM256	10
11	219000000	5.000000	37.636276	QAM256	11
12	227000000	5.000000	37.636276	QAM256	12
13	235000000	4.800003	37.636276	QAM256	13
14	243000000	5.400002	37.355988	QAM256	14
15	251000000	5.300003	37.355988	QAM256	15
16	259000000	5.500000	37.355988	QAM256	16
17	267000000	6.000000	37.636276	QAM256	17
18	275000000	5.300003	37.636276	QAM256	18
19	283000000	5.599998	37.636276	QAM256	19
20	291000000	5.300003	37.355988	QAM256	20
21	299000000	3.700001	37.636276	QAM256	21
22	307000000	5.300003	37.636276	QAM256	22
23	315000000	5.599998	37.636276	QAM256	23
24	323000000	5.900002	37.636276	QAM256	24
26	339000000	6.000000	37.355988	QAM256	26
27	347000000	5.900002	37.636276	QAM256	27
28	355000000	5.699997	37.636276	QAM256	28
29	363000000	6.099998	37.636276	QAM256	29
30	371000000	5.800003	37.636276	QAM256	30
31	379000000	5.500000	37.355988	QAM256	31
32	387000000	6.500000	37.636276	QAM256	32
33	395000000	5.800003	37.636276	QAM256	33
34	403000000	6.199997	37.355988	QAM256	34
35	411000000	7.000000	37.636276	QAM256	35
36	419000000	5.699997	37.636276	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.355988	0	0
6	Locked	37.355988	0	0
7	Locked	37.355988	1	0
8	Locked	37.636276	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.636276	0	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	37.355988	1	0
15	Locked	37.355988	0	0
16	Locked	37.355988	0	0
17	Locked	37.636276	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	37.355988	0	0
32	Locked	37.636276	0	0
33	Locked	37.636276	0	0
34	Locked	37.355988	0	0
35	Locked	37.636276	0	0
36	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37

Locked

39

6.0

429138570

0

[georgiost95]

Spoiler

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	47.520599	5120 KSym/sec	64QAM	2
2	60300000	48.020599	5120 KSym/sec	64QAM	1
3	39400000	47.020599	5120 KSym/sec	64QAM	4
4	46200000	47.020599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	2	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[georgiost95]

Also opened a live BQM monitor to check my connection, and it seems there is some spikes at the moment:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a27b959b41bc9fcc6295c25bfbf633ec18afc65

[georgiost95]

There is still spikes happening on BQM, when will you fix this? It's really effecting gaming.. i'm thinking of making a complain that your internet is not working for gaming online as you advertise and cancelling the contract. Also higher speeds don't do any difference as you advertise and i'm paying more money for nothing.

[legacy1]

More speed just mean more upto speed not better for pings.

Your looks better then others should be OK for gaming by wire note that some spikes could be caused by you with QoS/BWM your end, not enough upstream bandwidth but if your idle then the problem is everyone decided to use the internet in your area and the scheduled buffered for a second.

[georgiost95]

I'm paying £80 a month so that others get into the internet to cause lag spikes in the network, why are you advertising fast ping times for gaming than? And your advertising on the website you may need better speeds to improve your gaming experience?

Rather stealing millions of pounds from customers why don't you try to rather fix the line so is stable and stop advertising for higher speeds..

If virgin media don't fix this as soon as possible i'm complaining about their irrelevant information on the website and I should have the rights to cancel any contract without any possible fees because of their lies they giving to customers. So bad that your saying your internet looks ok while others could be worse haha, this is uk worth millions of pounds and they can't give proper internet to their customers , is this a joke?

[georgiost95]

The only time the internet looks fine is at 6am to 8am, who actually stays up at those times to play , this is big issue for gaming, everything teleports when is spiking , virgin media needs to look on fixing this ASAP.

I was with virgin media in the past when they were using modem and i've been using my own router and the connection was so much better on 50mb. Now they given these hubs to customers for an easier convenience and the network is loading with spikes.

[Ilyas_Y]

Hey there @georgiost95, thanks for reaching out to us.

I've had a look on the system and can see a technician has been booked.
I will also get a complaint raised for you, watch out for the purple envelope inviting you to a private message.

Kind regards.

[Ilyas_Y]

Thank you for chatting with us today.

I'm glad we were able to set up the next steps in getting everything resolved for you.

Let's see how things are post appointment.

Kind regards.

[georgiost95]

Engineers said the signal inside the house was poor and they replace the cable thanks for that.

I test it tonight to see how it will perform online when i try to game, but the spikes still seem to be there on BQM... so dont think the issue has been completely fixed.