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Still have issues with gaming

georgiost95
Joining in

Hey,

I had problems with virgin media last 3 months with the packet loss and an engineer came and fixed it. But now i'm having problems with buffering on facetime or messenger, it breaks the video or buffers.

Also my gaming experience is still not great , certain times in the day my connection is fine for two games online like fifa and than the next game has significant delay, it doesnt work very well and it's not stable.

I will post my hub levels again:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000006.50000037.355988QAM25625
61790000005.90000237.355988QAM2566
71870000005.50000037.355988QAM2567
81950000005.50000037.636276QAM2568
92030000005.50000037.355988QAM2569
102110000005.19999737.636276QAM25610
112190000005.00000037.636276QAM25611
122270000005.00000037.636276QAM25612
132350000004.80000337.636276QAM25613
142430000005.40000237.355988QAM25614
152510000005.30000337.355988QAM25615
162590000005.50000037.355988QAM25616
172670000006.00000037.636276QAM25617
182750000005.30000337.636276QAM25618
192830000005.59999837.636276QAM25619
202910000005.30000337.355988QAM25620
212990000003.70000137.636276QAM25621
223070000005.30000337.636276QAM25622
233150000005.59999837.636276QAM25623
243230000005.90000237.636276QAM25624
263390000006.00000037.355988QAM25626
273470000005.90000237.636276QAM25627
283550000005.69999737.636276QAM25628
293630000006.09999837.636276QAM25629
303710000005.80000337.636276QAM25630
313790000005.50000037.355988QAM25631
323870000006.50000037.636276QAM25632
333950000005.80000337.636276QAM25633
344030000006.19999737.355988QAM25634
354110000007.00000037.636276QAM25635
364190000005.69999737.636276QAM25636

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.35598800
6Locked37.35598800
7Locked37.35598810
8Locked37.63627600
9Locked37.35598800
10Locked37.63627600
11Locked37.63627600
12Locked37.63627600
13Locked37.63627600
14Locked37.35598810
15Locked37.35598800
16Locked37.35598800
17Locked37.63627600
18Locked37.63627600
19Locked37.63627600
20Locked37.35598800
21Locked37.63627600
22Locked37.63627600
23Locked37.63627600
24Locked37.63627600
26Locked37.35598800
27Locked37.63627600
28Locked37.63627600
29Locked37.63627600
30Locked37.63627600
31Locked37.35598800
32Locked37.63627600
33Locked37.63627600
34Locked37.35598800
35Locked37.63627600
36Locked37.63627600

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37964K1880QAM4096424

 

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37Locked396.04291385700
13 REPLIES 13

georgiost95
Joining in
Spoiler
 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000047.5205995120 KSym/sec64QAM2
26030000048.0205995120 KSym/sec64QAM1
33940000047.0205995120 KSym/sec64QAM4
44620000047.0205995120 KSym/sec64QAM3

 

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0020
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

georgiost95
Joining in

Also opened a live BQM monitor to check my connection, and it seems there is some spikes at the moment:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a27b959b41bc9fcc6295c25bfbf633ec18afc65

 

georgiost95
Joining in

There is still spikes happening on BQM, when will you fix this? It's really effecting gaming.. i'm thinking of making a complain that your internet is not working for gaming online as you advertise and cancelling the contract. Also higher speeds don't do any difference as you advertise and i'm paying more money for nothing.

More speed just mean more upto speed not better for pings.

Your looks better then others should be OK for gaming by wire note that some spikes could be caused by you with QoS/BWM your end, not enough upstream bandwidth but if your idle then the problem is everyone decided to use the internet in your area and the scheduled buffered for a second.
---------------------------------------------------------------

I'm paying £80 a month so that others get into the internet to cause lag spikes in the network, why are you advertising fast ping times for gaming than? And your advertising on the website you may need better speeds to improve your gaming experience?

Rather stealing millions of pounds from customers why don't you try to rather fix the line so is stable and stop advertising for higher speeds..

If virgin media don't fix this as soon as possible i'm complaining about their irrelevant information on the website and I should have the rights to cancel any contract without any possible fees because of their lies they giving to customers. So bad that your saying your internet looks ok while others could be worse haha, this is uk worth millions of pounds and they can't give proper internet to their customers , is this a joke?

georgiost95
Joining in

The only time the internet looks fine is at 6am to 8am, who actually stays up at those times to play , this is big issue for gaming, everything teleports when is spiking , virgin media needs to look on fixing this ASAP.

I was with virgin media in the past when they were using modem and i've been using my own router and the connection was so much better on 50mb. Now they given these hubs to customers for an easier convenience and the network is loading with spikes.

Hey there @georgiost95, thanks for reaching out to us.

I've had a look on the system and can see a technician has been booked.
I will also get a complaint raised for you, watch out for the purple envelope inviting you to a private message.

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thank you for chatting with us today.

I'm glad we were able to set up the next steps in getting everything resolved for you.

Let's see how things are post appointment.

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


georgiost95
Joining in

Engineers said the signal inside the house was poor and they replace the cable thanks for that.

I test it tonight to see how it will perform online when i try to game, but the spikes still seem to be there on BQM... so dont think the issue has been completely fixed.

Screenshot_20220725-184453_Samsung Internet.jpg