I have Internet stability issues. The speed is fine, it is just not stable enough to play online, it is not a massive issue, but it is annoying me. I asked Virgin customer service, and obviously I was not surprised that they have no idea what they are talking about. I feel like I have better knowledge than them and like I'm talking to a wall. The fact that they are useless is obvious but I tryed anyway.. So... I can't get static IP because it is "unsafe" wow. I know it is a bit less secure, but saying that is is not safe is a lie. I said that I know that and I want it anyway, then they told me that I can't because it is only for business use. So I'm like... Wait so business is not safe then, a business that may loose millions of pounds is not safe, but me having 100 quid on my account is too dangerous... Just wow. I know static IP will help me with my problem and they don't want to give me one. They are keep telling me the issue is somewhere else ( no it is not, I know that 100%). With my last broadband provider I have had set up static IP within the few minutes on the phone, and after that I had stable connection all the time, since first minute it happened. So telling me that the issue is something else is stupid, if someone has no idea what he is saying he should transfer me to someone who knows. I feel like every next person that should be able to help me know less than previous one. Even management is useless, or maybe they are not managers, they are just saying that they are, that's why they know nothing.
So I need static IP, and I don't have a business. How can I get it. Can I just simply say that I have business and they will do it for me and that's it? I know some people have static IP, and now I can't switch, because of some stupid reason. If someone wants to hack me he will do it anyway, no matter how many and how dynamic my IP is.
So I don't know then why it is not stable. Sometimes is fine, and sometimes connection is jumping like kangaroo. I remember my previous supplier, and it was 100% stable all the time, no drops, great connection. I know it is possible to achieve, it is the matter of current supplier.
Is there any other supplier that does it better than Virgin? I know this is Virgin fault, but I can't do much about it, this is how it works. Support will tell me that they will fix it, or they work on it (all the time same answer " they just started fixing"), but nothing is changing.
There's not much to say. Lags lags lags. During online game I can see spikes and drops, when downloading something from web there is one single stable line, but when downloading something on steam, spikes again. Looks like virgin does not work with steam as it should. Games like Battlefield are laggy, spikey spikes. It all should be stable like _______________