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Leegrimbo10
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Slow speeds since installation

Hi I am signed up for m350 an have a:

download speed of 12.0mins 

Upload speed of 5.1mbs

 

This isnt what I signed up for or was promised, I've spoke to the technician who installed it an spoke to the social media team they have directed me to this forum last chance saloon before I discontinue and advise others to stay away from virgin media 

 

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Pars
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Re: Slow speeds since installation

Is this measured over a wired or wireless connection?
M350 over FTTP
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Chris_W1
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Re: Slow speeds since installation

HI Leegrimbo10, thanks for contacting and we are sorry to hear that you are having issues with the service, is there anything showing on the service status page at all? Can you conform if you are still having issues and what the speed is from a wired connection? Chris 

 

 

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