Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
136 Views
Message 1 of 3
Flag for a moderator

Slow speeds since installation

Hi I am signed up for m350 an have a:

download speed of 12.0mins 

Upload speed of 5.1mbs

 

This isnt what I signed up for or was promised, I've spoke to the technician who installed it an spoke to the social media team they have directed me to this forum last chance saloon before I discontinue and advise others to stay away from virgin media 

 

0 Kudos
Reply
Highlighted
  • 80
  • 9
  • 14
Up to speed
121 Views
Message 2 of 3
Flag for a moderator

Re: Slow speeds since installation

Is this measured over a wired or wireless connection?
M350 over FTTP
0 Kudos
Reply
Highlighted
  • 1.7K
  • 67
  • 102
Forum Team
Forum Team
58 Views
Message 3 of 3
Flag for a moderator

Re: Slow speeds since installation

HI Leegrimbo10, thanks for contacting and we are sorry to hear that you are having issues with the service, is there anything showing on the service status page at all? Can you conform if you are still having issues and what the speed is from a wired connection? Chris 

 

 

0 Kudos
Reply