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Slow Speeds and high latency

Hi there, 

I have been experiencing low speeds with increased latency for the last few days now, but today it has gotten worse. I'm on a m100 package and today I have been receiving speeds of 20mbps with the latency jumping all over the place, unusable for gaming and affecting general usage too. 

I appreciate everything that's going on is having an affect but this is getting worse and worse! 

any help would be greatly appreciated 

Thanks 

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Re: Slow Speeds and high latency

Good Morning

I am a field based technician working from home at the moment, I can certainly look into this for you.
Can you please DM me your account number and area reference.

If I have been of any help please can you consider leaving me some Kudos?

Thank you!


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Slow Speeds and high latency

Hi,
A 30 second pin hole reset on the rear of the hub usually will solve your speed issues, give the hub 10 mins to come back online after the re set.
Thanks Stuart
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!
Fancy £50 off your bill? Ask me how and you might just get it!
I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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Re: Slow Speeds and high latency

Thanks for the tip, however this doesn't seem to have made a difference 

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Re: Slow Speeds and high latency

Posting download and upstream stats if that helps?

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 442750000 1.9 40 256 qam 30
2 186750000 4 40 256 qam 7
3 194750000 3.9 40 256 qam 8
4 202750000 3.9 40 256 qam 9
5 210750000 3.7 40 256 qam 10
6 218750000 3.7 40 256 qam 11
7 226750000 3.7 40 256 qam 12
8 234750000 3.5 40 256 qam 13
9 242750000 3.5 40 256 qam 14
10 250750000 3.5 40 256 qam 15
11 258750000 3.5 40 256 qam 16
12 266750000 3.5 40 256 qam 17
13 274750000 3.2 40 256 qam 18
14 282750000 3.2 40 256 qam 19
15 290750000 3.2 40 256 qam 20
16 298750000 3.2 38 256 qam 21
17 306750000 3.2 40 256 qam 22
18 314750000 3 40 256 qam 23
19 322750000 3 40 256 qam 24
20 402750000 2.2 40 256 qam 25
21 410750000 2.2 40 256 qam 26
22 418750000 2 40 256 qam 27
23 426750000 1.9 40 256 qam 28
24 434750000 1.9 40 256 qam 29


pstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 35800000 3.45 5120 64 qam 2
2 53700002 3.5 5120 64 qam 4
3 27400004 3.35 5120 64 qam 3
4 45799986 3.525 5120 64 qam 1
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