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Message 11 of 15
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Re: Slow Speed and Packet Loss on Upload

Thanks as far as I know it's on a straight run with just an isolator.

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Message 12 of 15
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Re: Slow Speed and Packet Loss on Upload

Just looking at the stats because it was ok for a bit yesterday but went overnight again 😞

If you log into the router then the network stats are slightly different labelled rather than just clicking router status.  All upstream traffic is DOCSIS 3.0 and on the download only has one 3.1 channel (32) the rest are 3.0.

That would suggest the power levels are too high and might be a possible cause.  Would a technician be required?

 

Wouldn't be something to do with a firmware upgrade on the modem?  I notice the password now is properly masked when entering it...

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Message 13 of 15
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Re: Slow Speed and Packet Loss on Upload

Hi ChuckMountain, 

 

We can definitely help you with this 🙂 

 

I am going to need to ask some account specific questions so I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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Message 14 of 15
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Re: Slow Speed and Packet Loss on Upload

I am still having the same issues as before the wider area fault was supposed to be fixed on the 28th May but got moved out till the 1st June.  Not sure if that was completed and closed but am having the issues still on upload.

Lots of timeouts but so many dropped packets on the BQM. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ab287b95c766de3bbe7e451a0cdcd8675e...

As others have said the power levels for DOCSIS 3.0 seem high which is an issue at my end not the wider network.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000059.0205995120 KSym/sec32QAM5
24620000057.2705995120 KSym/sec64QAM3
33940000058.5205995120 KSym/sec32QAM4
42580000059.0205995120 KSym/sec8QAM6



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA001344
2US_TYPE_STDMA001344
3US_TYPE_STDMA001344
4US_TYPE_STDMA001344

 

Also noticed a number of errors on DOCSIS 3.1 downstream (190 million?)

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

32Locked 1.7190632515115

 

Is it possible to get an engineer out please?

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Message 15 of 15
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Re: Slow Speed and Packet Loss on Upload

upload levels are way too high - wait for VM to get to the thread - they should book a tech if the fault you mention has been closed

____________________

Tony