Having issues with upload speeds dropping as well as drop packets but only on upload speed. Testing with Sam Knows shows my speed direct to router is dropping to around a 1/10 of the expected 50Mbit upload speed. Download speed is fine and in line with expectations.
I rang CS and was on hold for sometime which I appreciate is because of Covid however the CS agent wasn't particularly convincing. He noted there was an issue somewhere in the network however couldn't give a fault number or ETA on fix despite me asking. When persisting he blamed it on radiation in the atmosphere which although can interfere with comms was a new one for me for this type of fault. My power levels for upload seem to be on the upper end, is this likely to require a call out. The CS Agent opened a work order against this fault but no number or ETA etc.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 59.020599 | 5120 KSym/sec | 64QAM | 5 |
2 | 46200000 | 56.520599 | 5120 KSym/sec | 64QAM | 3 |
3 | 39400000 | 57.770599 | 5120 KSym/sec | 64QAM | 4 |
4 | 25800000 | 59.020599 | 5120 KSym/sec | 8QAM | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 125 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 125 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 125 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 125 | 0 |
So lots of T3 errors
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 2.099998 | 38.983261 | QAM256 | 1 |
0 | | | | UNSUPPORTED | 0 |
2 | 146750000 | 1.599998 | 40.366287 | QAM256 | 2 |
3 | 154750000 | 1.599998 | 38.983261 | QAM256 | 3 |
4 | 162750000 | 1.799999 | 38.605377 | QAM256 | 4 |
5 | 170750000 | 1.799999 | 38.983261 | QAM256 | 5 |
6 | 178750000 | 1.799999 | 38.605377 | QAM256 | 6 |
7 | 186750000 | 1.700001 | 37.636276 | QAM256 | 7 |
8 | 194750000 | 2.000000 | 36.609653 | QAM256 | 8 |
9 | 202750000 | 2.500000 | 36.609653 | QAM256 | 9 |
10 | 210750000 | 2.599998 | 37.355988 | QAM256 | 10 |
11 | 218750000 | 2.900002 | 38.983261 | QAM256 | 11 |
12 | 226750000 | 2.900002 | 38.983261 | QAM256 | 12 |
13 | 234750000 | 3.000000 | 40.366287 | QAM256 | 13 |
14 | 242750000 | 2.900002 | 38.983261 | QAM256 | 14 |
15 | 250750000 | 2.799999 | 40.946209 | QAM256 | 15 |
16 | 258750000 | 3.299999 | 40.366287 | QAM256 | 16 |
17 | 266750000 | 3.299999 | 40.366287 | QAM256 | 17 |
18 | 274750000 | 3.299999 | 40.366287 | QAM256 | 18 |
19 | 282750000 | 3.700001 | 38.983261 | QAM256 | 19 |
20 | 290750000 | 4.199997 | 38.983261 | QAM256 | 20 |
21 | 298750000 | 4.199997 | 38.983261 | QAM256 | 21 |
22 | 306750000 | 3.900002 | 38.983261 | QAM256 | 22 |
23 | 314750000 | 4.199997 | 40.366287 | QAM256 | 23 |
24 | 322750000 | 3.200001 | 38.983261 | QAM256 | 24 |
25 | 402750000 | 3.200001 | 38.983261 | QAM256 | 25 |
26 | 410750000 | 3.400002 | 40.366287 | QAM256 | 26 |
27 | 418750000 | 3.000000 | 40.366287 | QAM256 | 27 |
28 | 426750000 | 3.900002 | 40.366287 | QAM256 | 28 |
29 | 434750000 | 4.099998 | 40.366287 | QAM256 | 29 |
30 | 442750000 | 3.900002 | 40.366287 | QAM256 | 30 |
31 | 450750000 | 3.799999 | 38.983261 | QAM256 | 31 |
Bit of a blip on Channel 4 downstream.
Had one day this week where it was ok and then boom back again. Today is bad again looking at Broadband Quality Monitor
https://www.thinkbroadband.com/broadband/monitoring/quality/share/08e11411112134d11786602b5a5db72fe8...
You can see when it came back on Thursday
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4b9d2a2eb159946df3667766a5dc88b610...