Hi simonmanch84, thanks for getting back to us.
And thanks for updating us on how things are gone. I'm very pleased to hear the hub 5 has helped improve your service level. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.
Regards
Lee_R