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Shocking Latency!, Xbox One

Hello,

I've signed up here to make a complaint, Like the many other 100s of posts created I am suffering with lactency problems while gaming on xbox one, Fifa 19 mainly. I am very tech savvy so I know my way around a router/pc and the likes. This is started happening when we had a fault last year and were moved to the Hub3. This piece of hardware is a joke.

I get problems playing online and its become all too much I'm here as I need help. We pay for the 200mb plan and for what? as high speeds mean nothing when gaming on Virgin Media with this Router.

I've read and read articles and posts and all the problems others are having I am experiencing. below is shot from thinkbroadband. I stopped playing xbox all last night to run a test. As you can see everything looks normal until I booted up the xbox to play some Fifa at and today around 1:30pm. The game was unplayable, latency issues through the roof.

Latency Gaming

I tested that until around 2:30pm and what do you know? everything looks normal again,

1299000000237256 qam21
21710000005.337256 qam5
31790000005.438256 qam6
41870000004.937256 qam7
51950000004.137256 qam8
62030000004.138256 qam9
7211000000437256 qam10
82190000003.738256 qam11
92270000003.537256 qam12
10235000000337256 qam13
112430000002.737256 qam14
122510000002.537256 qam15
13259000000337256 qam16
142670000002.737256 qam17
152750000002.538256 qam18
16283000000237256 qam19
17291000000237256 qam20
18307000000238256 qam22
193150000001.738256 qam23
203230000001.437256 qam24
21443000000238256 qam25
224510000001.738256 qam26
234590000000.738256 qam27
244670000000.438256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3180
2Locked37.6412986
3Locked38.92380
4Locked37.32140
5Locked37.61610
6Locked38.61090
7Locked37.6830
8Locked38.6660
9Locked37.6570
10Locked37.6450
11Locked37.6360
12Locked37.6460
13Locked37.6220
14Locked37.6380
15Locked38.6190
16Locked37.3120
17Locked37.6130
18Locked38.6240
19Locked38.9290
20Locked37.6200
21Locked38.6150
22Locked38.9130
23Locked38.680
24Locked38.6610

 

1257999424.825512016 qam9
2326000004.9512016 qam8
3394000005.05512016 qam7
4537000005.1512016 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Re: Shocking Latency!, Xbox One

Everyone is complaining about the SH3, yet Virgin is ignoring us. Shameful.

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Re: Shocking Latency!, Xbox One

Not sure what to do beyond this. No help from the the mods here either.

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Re: Shocking Latency!, Xbox One

Please do not duplicate posts  

I've already commented on your other post here  https://community.virginmedia.com/t5/Gaming-Support/Problem-with-Hub3-gaming-latency/td-p/4028167

Mods can take up to 5 days to respond on these Forums.

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