Virgin Media Community

[McDonnell60]

Hi,

Over the past few weeks I have been experiencing high ping,  random and sometimes constant disconnects. This happens no matter what game I play or discord server I am connected to. Bellow I have attached the past 3 days of BQM. If anyone can shed some light on the issue or give me an idea on what to report to Virgin Media that would be appreciated.

Virgin Media Hub 3 (Modem Mode)

Router: Netgear Nighthawk XR500 (Ethernet Cable)

Service: 300 Down / 30 Up

22/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

23/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

24/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

[McDonnell60]

Issue is still happening 

22/06/2020: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dd665e40a39d1a1eb98a5e916f2a51c2bc...

23/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a8f3cf93da802b857e39770978f9994bdfc9c1d-23-06-2020

24/06/2020: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c1048b46b1c2b8e514e7fa0af85150f23ce17d4f-24-06-2020

25/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/81e749df2772fff896ca53569837820847249103-25-06-2020

26/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b1f51e7db490bd0022161e83b300a9ea88ca098-26-06-2020

27/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/19361f0b888afcc20e1ccfc5d2de02ae6a6c710b-27-06-2020

[McDonnell60]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	186750000	3.5	40	256 qam	7
2	194750000	3.2	40	256 qam	8
3	202750000	3	40	256 qam	9
4	210750000	2.9	40	256 qam	10
5	218750000	2.7	40	256 qam	11
6	226750000	2.7	40	256 qam	12
7	234750000	2.7	40	256 qam	13
8	242750000	2.4	40	256 qam	14
9	250750000	2.2	40	256 qam	15
10	258750000	2.2	40	256 qam	16
11	266750000	2	40	256 qam	17
12	274750000	2	40	256 qam	18
13	282750000	2	40	256 qam	19
14	290750000	1.9	40	256 qam	20
15	298750000	2	40	256 qam	21
16	306750000	2	40	256 qam	22
17	314750000	1.9	40	256 qam	23
18	322750000	1.9	40	256 qam	24
19	402750000	2	40	256 qam	25
20	410750000	2	40	256 qam	26
21	418750000	2	40	256 qam	27
22	426750000	2	40	256 qam	28
23	434750000	2	40	256 qam	29
24	442750000	2	40	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	48533	372223
2	Locked	40.9	46555	389824
3	Locked	40.3	42639	376750
4	Locked	40.3	37978	395675
5	Locked	40.9	38183	359947
6	Locked	40.9	39804	361725
7	Locked	40.3	45208	374079
8	Locked	40.9	38319	380453
9	Locked	40.9	36428	463042
10	Locked	40.9	34454	523741
11	Locked	40.9	35248	537820
12	Locked	40.9	34686	502007
13	Locked	40.3	38050	493966
14	Locked	40.3	43998	478401
15	Locked	40.3	78896	379085
16	Locked	40.3	70100	392092
17	Locked	40.9	60996	392863
18	Locked	40.9	41567	474193
19	Locked	40.9	700693	347104
20	Locked	40.3	61284	392491
21	Locked	40.3	36292	343838
22	Locked	40.3	35705	339045
23	Locked	40.3	548158	383508
24	Locked	40.3	807045	401677

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700030	3.2	5120	64 qam	6
2	46200243	3.2	5120	64 qam	7
3	39399973	3.2	5120	64 qam	8
4	60300000	3.175	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[McDonnell60]

Network Log

Time Priority Description

27/06/2020 19:36:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:39	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[McDonnell60]

Bump

[McDonnell60]

Bump

[McDonnell60]

Bump

[McDonnell60]

Bump

[apcyberax]

bumping puts you the back to the VM queue. they work from bottom up

[Zoie_P]

Hi McDonnell60, 

Thank you for your post and are you able to post a more recent live BQM graph so we can take a look for you?

Thanks

Zoie