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McDonnell60
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Server/Discord/Internet Disconnecting

Hi,

Over the past few weeks I have been experiencing high ping,  random and sometimes constant disconnects. This happens no matter what game I play or discord server I am connected to. Bellow I have attached the past 3 days of BQM. If anyone can shed some light on the issue or give me an idea on what to report to Virgin Media that would be appreciated.

Virgin Media Hub 3 (Modem Mode)

Router: Netgear Nighthawk XR500 (Ethernet Cable)

Service: 300 Down / 30 Up

22/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

23/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

24/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ea4e6dead4dd46c725b2849c8f0f72c45cc3b37

 

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McDonnell60
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Re: Server/Discord/Internet Disconnecting

Issue is still happening 

22/06/2020: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dd665e40a39d1a1eb98a5e916f2a51c2bc...

23/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a8f3cf93da802b857e39770978f9994bdfc9c1d-23-06-2020

24/06/2020: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c1048b46b1c2b8e514e7fa0af85150f23ce17d4f-24-06-2020

25/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/81e749df2772fff896ca53569837820847249103-25-06-2020

26/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b1f51e7db490bd0022161e83b300a9ea88ca098-26-06-2020

27/06/2020:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/19361f0b888afcc20e1ccfc5d2de02ae6a6c710b-27-06-2020

 

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McDonnell60
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Re: Server/Discord/Internet Disconnecting

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11867500003.540256 qam7
21947500003.240256 qam8
3202750000340256 qam9
42107500002.940256 qam10
52187500002.740256 qam11
62267500002.740256 qam12
72347500002.740256 qam13
82427500002.440256 qam14
92507500002.240256 qam15
102587500002.240256 qam16
11266750000240256 qam17
12274750000240256 qam18
13282750000240256 qam19
142907500001.940256 qam20
15298750000240256 qam21
16306750000240256 qam22
173147500001.940256 qam23
183227500001.940256 qam24
19402750000240256 qam25
20410750000240256 qam26
21418750000240256 qam27
22426750000240256 qam28
23434750000240256 qam29
24442750000240256 qam30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.948533372223
2Locked40.946555389824
3Locked40.342639376750
4Locked40.337978395675
5Locked40.938183359947
6Locked40.939804361725
7Locked40.345208374079
8Locked40.938319380453
9Locked40.936428463042
10Locked40.934454523741
11Locked40.935248537820
12Locked40.934686502007
13Locked40.338050493966
14Locked40.343998478401
15Locked40.378896379085
16Locked40.370100392092
17Locked40.960996392863
18Locked40.941567474193
19Locked40.9700693347104
20Locked40.361284392491
21Locked40.336292343838
22Locked40.335705339045
23Locked40.3548158383508
24Locked40.3807045401677

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000303.2512064 qam6
2462002433.2512064 qam7
3393999733.2512064 qam8
4603000003.175512064 qam5

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Re: Server/Discord/Internet Disconnecting

 

Network Log

Time Priority Description

27/06/2020 19:36:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:26:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:21:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:17:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 19:13:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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McDonnell60
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Re: Server/Discord/Internet Disconnecting

Bump

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McDonnell60
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Re: Server/Discord/Internet Disconnecting

Bump

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McDonnell60
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Re: Server/Discord/Internet Disconnecting

Bump

 

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Re: Server/Discord/Internet Disconnecting

Bump

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apcyberax
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Re: Server/Discord/Internet Disconnecting

bumping puts you the back to the VM queue. they work from bottom up
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Zoie_P
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Re: Server/Discord/Internet Disconnecting

Hi McDonnell60, 

Thank you for your post and are you able to post a more recent live BQM graph so we can take a look for you?

Thanks

Zoie

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