STILL have no assistance with the red light on my hub !!

[ColinT2]

I was contacted after my first post by a forum member, PM all my details on Friday and heard nothing since ? Is this normal. I am still concerned about my hub overheating and need to get a replacement, it’s five years old…

[Tudor]

Have you replied to @Martin_N private message?

[Client62 · Accepted solution]

Run the Network diagnostic tool from the Hub's menu

Scroll down through the results and find the Temperature entry.   Is it normal ? 

[carl_pearce]

Martin hasn't been online since Friday, so I assume they are not working over the weekend.

Keep in mind this isn't a dedicated contact for VM's call centre, so don't expect responses straight away.

[ColinT2]

Hi I am more concerned about the performance of the unit. I was told that VM will send a replacement now they not….i will wait and see what happens next. Thanks 

[Vikki_M]

Hi ColinT2

My colleague sent you a response via Private message on Monday requesting you answer some security questions.

Please reply to him directly there and we can assist further.