log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
Thank you for posting on the community forum page, welcome 🙂
I'm sorry to hear that your connection is dropping out every night and causing you a lot of disruption and inconvenience. We usually send out updates to the hub during early hours of the morning so I would have assumed that is what's causing the connection drops.
I've been able to find you account regardless and looked over the back end of your services, I can see that there is in fact a few signal level issues that need fixing, so I've booked you in with an engineer visit. You can find the appointment time slot via your online account here. It can sometimes take a bit of time before the appointment shows online, so if you have trouble finding it let me know.
It should be showing under your orders tab, but like I say if you can't see it anywhere, I'll be happy to confirm the appointment slot via PM. We just can't confirm the appointment time slots publicly.