The service is ridiculous at the moment. Makes gaming or working from home near enough impossible.
I checked service status - No problem
Run through the tests on Help page - No problem
Virgin please explain the below if there's "No problem"
Hub status captures 10 minutes after reboot - Hub is in modem mode
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
Your upstream power levels are a bit low, network log looks bad, one of the staff should pick this up and assist with engineer.
Normal service is resumed today, could a staff member take a look please?
Guess an edit of the picture doesn't get cleared, so trying again.
Welcome to our Community Forum! Thank you for your post, and I'm sorry to understand that you're experiencing some ongoing connection issues!
I was able to locate your account and run some further tests. I can see that you're experiencing some power level issues with both your upstream and downstream connection.
In order to have this looked into, I will need to confirm a few details with you over Private Message.
Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.
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Thank you @Paulina_Z I have replied to PM
Thank you for getting in touch with me over Private Message and confirming your details.
I was able to book a technician appointment for the first available slot and confirmed the date and time with you over Private Message.
You can always manage your appointment via your online account.
Please keep us updated on how your appointment is getting on, and let us know if your issue has been resolved.
a month ago
Sent you a PM, the engineer came today but because the internet had high latency the Ring doorbell didn't ring in the house and he didn't knock on the door, I didn't know he was there.