Virgin Media Community

[Mitchell194]

Hello, for the past month or so I've been getting the occasional ping spike, but for the past couple of weeks, it has been a regular occurrence. It tends to happen from roughly 9pm onwards, and seems to settle down around 2-3am.
This has caused a lot of issues when playing games, because of the spikes causing too much latency or disconnecting me.

I'm using the Hub 3 in modem mode connected to an ASUS RT-AC86U router. 
The ping spikes happen on devices connected via ethernet and Wi-Fi.

Looking to get some support on this issue or if someone from Virgin Media can confirm it is an issue in my area.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c357d29e6a18a7b4275688dca45c75d501...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dd2cb6a939b076b9f7bde7132af20d548c...

I will also post the log from the modem as soon as I can, there seem to be issues accessing the settings right now.

[legacy1]

enable QoS on the ASUS RT-AC86U limit about 10Mb under you download speed and 1Mb under your upload speed then test here.
https://www.dslreports.com/speedtest

[Mitchell194]

Hello, I enabled QoS and set it to what you suggested. These were my results:
http://www.dslreports.com/speedtest/64660724

Thank you.

[legacy1]

So you shouldn't ping spike now in BQM.

[Mitchell194]

After making the change and monitoring it for the past few days the spiking issue has seemed to stopped.
I'm intrigued why it was never an issue before and just came up recently, but still, thank you for your help.