Menu
Reply
Mitchell194
  • 3
  • 0
  • 0
Tuning in
742 Views
Message 1 of 5
Flag for a moderator

Regular ping spikes each night.

Hello, for the past month or so I've been getting the occasional ping spike, but for the past couple of weeks, it has been a regular occurrence. It tends to happen from roughly 9pm onwards, and seems to settle down around 2-3am.
This has caused a lot of issues when playing games, because of the spikes causing too much latency or disconnecting me.

I'm using the Hub 3 in modem mode connected to an ASUS RT-AC86U router. 
The ping spikes happen on devices connected via ethernet and Wi-Fi.

Looking to get some support on this issue or if someone from Virgin Media can confirm it is an issue in my area.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c357d29e6a18a7b4275688dca45c75d501...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/dd2cb6a939b076b9f7bde7132af20d548c...

I will also post the log from the modem as soon as I can, there seem to be issues accessing the settings right now.

Tags (2)
0 Kudos
Reply
legacy1
  • 15.5K
  • 664
  • 1.52K
Alessandro Volta
701 Views
Message 2 of 5
Flag for a moderator

Re: Regular ping spikes each night.

enable QoS on the ASUS RT-AC86U limit about 10Mb under you download speed and 1Mb under your upload speed then test here.
https://www.dslreports.com/speedtest

---------------------------------------------------------------
0 Kudos
Reply
Mitchell194
  • 3
  • 0
  • 0
Tuning in
691 Views
Message 3 of 5
Flag for a moderator

Re: Regular ping spikes each night.

Hello, I enabled QoS and set it to what you suggested. These were my results:
http://www.dslreports.com/speedtest/64660724

Thank you.

0 Kudos
Reply
legacy1
  • 15.5K
  • 664
  • 1.52K
Alessandro Volta
633 Views
Message 4 of 5
Flag for a moderator

Re: Regular ping spikes each night.

So you shouldn't ping spike now in BQM.

---------------------------------------------------------------
0 Kudos
Reply
Mitchell194
  • 3
  • 0
  • 0
Tuning in
551 Views
Message 5 of 5
Flag for a moderator

Re: Regular ping spikes each night.

After making the change and monitoring it for the past few days the spiking issue has seemed to stopped.
I'm intrigued why it was never an issue before and just came up recently, but still, thank you for your help.

0 Kudos
Reply