Virgin Media Community

[bentnose]

Recently been having random ping spikes and packet loss, when it happens its regular until it dies down. It makes games unplayable.

It isnt my local network as it occurs when there are no other devices on the network and has been fine for months prior.

Can someone at virgin get my local area checked for faults.

[bentnose]

BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/a906e71057f31fd4f1bd6516834111d845...

[Adduxi]

Unfortunately that looks like an over subscribed area.  Not much can be done if that is the case. 

What Hub are you using by the way?  If it's older than a Hub 3 you should ask for a newer Hub as this may help.

[bentnose]

I think it is a hub 3 but weve had it for years, think it struggles with the 500mb.

Why would over subscribed show up very suddenly? It was fine until recently. Surely virgin have to fix this as its unplayable

[AngryJackedJoe · Accepted solution]

Bentnose, welcome to the party of Virgin ignoring us

My graph is the same:

I am in Bromley, Kent.

There was another user on here in Scotland with same graph.

See this thread which is taking off: https://community.virginmedia.com/t5/Networking-and-WiFi/VM-CORE-NETWORK-FAILURE-URGANT/m-p/5004249#...

I have raised it with Ofcom, suggest you do the same. Been happening since at least March and Virgin arent doing a thing.

[Tom_W1]

Hi @bentnose, thanks for your post although I'm sorry to hear of your concerns raised.

I've ran some checks the network for you, and I cannot identify any faults - either area ones or issues with power, upstream or downstream levels being out of spec that may be causing this.

It looks like your Hub has been on for a long time though, so I'd advise trying a full factory reset as advised here.

Please be aware though, if your Hub is in Modem Mode this may revert it back to Router Mode, but also it will reset your SSID name and password too back to default, so please be prepared for this and let us know if this improves things.

Many thanks

[bentnose]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/214232acb90626f620da1fee51361221f009b19b-11-05-2022"><img alt="My Broadband Ping - My Home Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/214232acb90626f620da1fee51361221f009b19b-11-05-2022.png" /></a>

Hi, todays graph shows these issues are still here. Huge packet loss all morning 

[bentnose]

With all respect this has nothing to do with the router having been on a while. This is a severe issue with the external network and saying "everything looks ok" when quite clearly it isnt doesnt help matters.

[Calkitch5]

Hi mate, I've had the same issues and when you or VM run tests on the area it will show there's no faults within the area (more than likely), only thing I can think is a technician come and visit and if it don't get resolved then I will cancel and find another provider

[Steven_L]

Thanks for coming back to us @bentnose, I have again ran some further tests and cannot see any issues with your individual connection and in your local area and cannot see any further issues. How has your connection been running since your last post on Wednesday?

Regards,

Steven_L