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Regular disconnects and packet loss.

Hi,  I have been experiencing regular disconnects  since the launch for WOW classic with the generic WOW51900319 disconnect code. I have followed all the guidance blizzard provide, flush DNS, I've reset the router still using superhub2ac cabbled here. I should have thought to look for other virgin users experiencing this before now and just by chance came across this in a Google search. I really want to get to the bottom of this, I hope the below helps you you need me to do more please let me know, thanks:

 

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
192.168.0.107507500090
No response from host10015100000
uddi-core-2b-xe-814-0.network.virginmedia.net07507509154617
No response from host10015100000
86.85-254-62.static.virginmediabusiness.co.uk075075021296326
No response from host10015100000
uk-lon03a-ri1-ae-2-0.aorta.net075075022296127
213.46.175.2540750750223310526
ae1-br01-eqld5.as57976.net0750750253310928
et-0-0-2-br02-eqam1.as57976.net174774603512432
et-0-0-67-pe01-eqam1.as57976.net174774603614732
185.60.112.15717477460325430

 

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.293 ms 0.283 ms 0.281 ms
2 37.244.25.130 (37.244.25.130) 0.816 ms 0.826 ms 0.826 ms
3 Blizzard Blizzard 1.468 ms 1.513 ms 1.586 ms
4 137.221.66.36 (137.221.66.36) 1.022 ms 1.084 ms 1.170 ms
5 137.221.77.72 (137.221.77.72) 7.578 ms 7.587 ms 7.587 ms
6 137.221.65.19 (137.221.65.19) 7.477 ms 7.458 ms 7.439 ms
7 137.221.79.34 (137.221.79.34) 7.560 ms 7.582 ms 7.563 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.646 ms 8.655 ms 8.654 ms
9 uk-lon03a-ri2-ae-50-0.aorta.net (84.116.135.69) 10.284 ms 9.445 ms 9.490 ms
10 * * *
11 uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30) 8.427 ms 8.581 ms 8.340 ms
12 * * *
13 uddi-core-2b-ae2-0.network.virginmedia.net (62.254.84.146) 20.825 ms 20.836 ms 20.776 ms
14 * * *
15 * * *


19/11/2019 18:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.312 ms 0.294 ms 0.290 ms
2 37.244.24.2 (37.244.24.2) 0.551 ms 0.612 ms 0.904 ms
3 Blizzard Blizzard 1.168 ms 1.234 ms 1.292 ms
4 137.221.66.40 (137.221.66.40) 22.167 ms 22.431 ms 22.437 ms
5 137.221.78.66 (137.221.78.66) 1.053 ms 1.056 ms 1.054 ms
6 137.221.78.32 (137.221.78.32) 1.051 ms 1.204 ms 1.176 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 3.191 ms 2.352 ms 2.318 ms
8 * * *
9 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.305 ms 1.317 ms 1.347 ms
10 * * *
11 * * *
12 uddi-core-2a-ae2-0.network.virginmedia.net (62.254.84.142) 18.204 ms 18.041 ms 18.029 ms
13 * * *
14 * * *
15 * * *


19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.4 1.5 1.4 1.7 0.0
4.|-- 137.221.66.40 0.0% 10 1.1 6.3 1.0 33.7 11.4
5.|-- 137.221.78.66 0.0% 10 1.0 2.0 0.8 6.1 1.7
6.|-- 137.221.78.32 0.0% 10 1.1 3.4 1.0 18.9 5.6
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.7 2.5 0.6 9.3 3.1
8.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.2 1.2 1.2 1.2 0.0
9.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.2 2.3 1.2 9.5 2.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- uddi-core-2a-ae2-0.network.virginmedia.net 0.0% 10 18.1 18.2 17.9 20.2 0.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 1.1 0.4 4.3 1.1
3.|-- Blizzard 0.0% 10 1.2 1.2 1.0 1.4 0.0
4.|-- 137.221.66.36 0.0% 10 0.9 1.0 0.9 1.3 0.0
5.|-- 137.221.77.72 0.0% 10 7.5 15.4 7.4 63.9 17.8
6.|-- 137.221.65.19 0.0% 10 7.4 7.4 7.3 7.5 0.0
7.|-- 137.221.79.34 0.0% 10 7.4 10.5 7.4 37.4 9.4
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.1 8.0 8.3 0.0
9.|-- uk-lon03a-ri2-ae-50-0.aorta.net 0.0% 10 8.9 9.0 8.7 10.2 0.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- uk-lon01b-ri1-ae-23-0.aorta.net 0.0% 10 8.5 9.4 8.3 18.5 3.1
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- uddi-core-2b-ae2-0.network.virginmedia.net 0.0% 10 20.8 22.4 20.6 37.4 5.2
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

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Re: Regular disconnects and packet loss.

Looks okay- can you set up a BQM

HERE

 Run it for say 24 hrs, and post the result.

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Re: Regular disconnects and packet loss.

Thanks for the reply, will update once I have the results.

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