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Regular Loss of Connection

Hi, 

At various times, I am completely losing my network connection.

The problem is worst when playing on the Xbox, usually when I first play. This is over a wired connection to the modem, and I have tried 3 different Ethernet cables and through the Wifi. Makes no difference.

I experience a loss of connection on my other WiFi connected devices too. My phone and PC have both lost the networks at one time or another.

The status light on the front, shows orange all the time. This used to be white. Sometimes the WiFi light will flash, sometimes not.

After 20/30ish seconds, the connection will be back and I can continue with what I was doing.

Is there anything else I can do to help diagnose the issue?

 

Regards,

Tom Mockridge

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Message 2 of 8
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Re: Regular Loss of Connection

*The status light on the front of the modem, shows orange all the time.*

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Re: Regular Loss of Connection

Hi there, thanks for posting and welcome to the community 🙂

 

Sorry to hear of the broadband issues. I've ran an area check and no faults are found. Is all now sorted? Let me know if you need anything further.

 

Kind regards,

 

John_GS
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Re: Regular Loss of Connection

Hi John,

Not sorted, still having the same issues. 

 

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Re: Regular Loss of Connection

Hello TomMockridge

 

Sorry to hear this has still not been resolved, I will need to take a closer look at this for you.
I will be sending a private message to you in order to do this.

 

Thanks Joe_F

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Message 6 of 8
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Re: Regular Loss of Connection

Still experiencing issues with a new modem fitted.

I haven't raised sooner because of being busy. Lately playing games is becoming a nightmare because of the issues mentioned on this thread.

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Re: Regular Loss of Connection

I'm close to calling it a day and leaving Virgin Media. 

The main purpose for sticking with Virgin is the high broadband speed, but if you can't guarantee a stable connection the it's useless for gaming.

I have had many evenings ruined by this.

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Re: Regular Loss of Connection

It's disappointing to hear the issues are ongoing since the replacement hub. Checking things over from here there's no obvious issues, everything appears to be working well. Are you able to try setting up a free “Broadband Quality Monitor” to monitor the state of your connection and record any network dropouts? This may help us identify where any issue lies. 

 

Tom

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