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Random spikes of bad ping

My connection will be just fine and randomly ill have a huge spike in ping making any online game unplayable but when i do a speed test it comes back with 110mbs also during the spikes its only games that are effected everything else works perfectly well.

Any ideas on what this is or how to fix it?

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Re: Random spikes of bad ping

Hi Mike,

A few things to try

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box.

Set up a free BQM to continually monitor the state of your connection 24/7.
https://www.thinkbroadband.com/broadband/monitoring/quality

Do a pinhole reset to factory settings. With the Hub "on" push in the pin on the back/side/bottom of the Hub with the end of a paperclip until you feel it at the “stop point” and hold for a "timed" 60 seconds do NOT restart the Hub after that. Your passwords/passphrase for both the Hub settings and Wifi networks should revert to the two printed on the Hub sticker on its base/side/card.

Finally, post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read,& don’t include personal data or MAC addresses - blank them out.

Thanks

Rich


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