Your downstream power levels are too high on several channels, and that won't be helping. I'll flag this for the forum staff to advise on getting that looked into. Unfortunately the BQM looks like there's a bigger problem, in the shape of over-utilisation. Have a look around the forum for posts on that subject, the chances of any quick fix are extemely low, and it isn't something that a technician visit would be able to resolve.
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Thanks. Yes i've seen the various posts about this issue.
I have been informed when I phoned support that there has been a flag in my area since Summer last year, which is fairly frustrating since I wasn't informed. I've submitted multiple status issues and i'm still paying my full contract price, despite having issues doing work video calls.
If it is over utilisation, then it seems to be at all times of day as I still have latency issues between 10-11pm.
I am sorry for the issues you have been having, I can see the estimated fix date is 01 FEB 2021 09:00 if you are still having issues after this I can book a tech, in regards to your bill I can apply a high utilization credit for you as it has been going on for a while, I will pop you over a private message and get this sorted for you 🙂