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bibib
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Random spikes in ping and latency

Same as everyone else.

My connection is awful for gaming and not great for video calls. I get random spikes in latency and ping, which makes playing games such as Rocketleague unbearable. 

I'm using a desktop PC connected via ethernet to my router.

 

Running speed tests, generally gives me a good speed although not always.

A friend who lives to miles away from me with the same Virgin package, doesn't have the same issue, even when playing the same games.

My monitor, which looks ok when i'm not using the internet... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/667b89d7cd431ef2971c20a21579d877da...

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

140275000011.540256 qam30
220275000010.340256 qam9
32107500001040256 qam10
42187500009.640256 qam11
52267500008.438256 qam12
6234750000840256 qam13
7242750000940256 qam14
82507500009.540256 qam15
92587500009.840256 qam16
102667500009.640256 qam17
112747500009.640256 qam18
1228275000010.340256 qam19
1329075000010.540256 qam20
1429875000010.840256 qam21
153067500001140256 qam22
1631475000011.840256 qam23
1732275000012.640256 qam24
1833075000013.340256 qam25
1937075000011.140256 qam26
2037875000011.440256 qam27
2138675000011.440256 qam28
2239475000011.540256 qam29
2341075000011.640256 qam31
2441875000011.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9410
2Locked40.3420
3Locked40.3460
4Locked40.3430
5Locked38.9730
6Locked40.91120
7Locked40.3720
8Locked40.3580
9Locked40.3280
10Locked40.9450
11Locked40.3620
12Locked40.9450
13Locked40.3650
14Locked40.9630
15Locked40.9460
16Locked40.3290
17Locked40.9510
18Locked40.9360
19Locked40.9290
20Locked40.9350
21Locked40.9430
22Locked40.3280
23Locked40.9210
24Locked40.9330

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000039.5512064 qam1
23940000038.3512064 qam4
34620000038512064 qam3
45370011439.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0030
3ATDMA0000
4ATDMA0010
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Andruser
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Re: Random spikes in ping and latency

Your downstream power levels are too high on several channels, and that won't be helping. I'll flag this for the forum staff to advise on getting that looked into.  Unfortunately the BQM looks like there's a bigger problem, in the shape of over-utilisation.  Have a look around the forum for posts on that subject, the chances of any quick fix are extemely low, and it isn't something that a technician visit would be able to resolve.

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bibib
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Re: Random spikes in ping and latency

Thanks. Yes i've seen the various posts about this issue.

I have been informed when I phoned support that there has been a flag in my area since Summer last year, which is fairly frustrating since I wasn't informed. I've submitted multiple status issues and i'm still paying my full contract price, despite having issues doing work video calls.

If it is over utilisation, then it seems to be at all times of day as I still have latency issues between 10-11pm.

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Zoie_P
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Re: Random spikes in ping and latency

Hi bibib,

I am sorry for the issues you have been having, I can see the estimated fix date is 01 FEB 2021 09:00 if you are still having issues after this I can book a tech, in regards to your bill I can apply a high utilization credit for you as it has been going on for a while, I will pop you over a private message and get this sorted for you 🙂
Thanks,

Zoie

bibib
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Re: Random spikes in ping and latency

Thanks, i've responded to your PM.

Does something need adjusting with my power levels too?

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