Hi NickWba20,
have you tried restating the hub, or performed a pinhole reset?
Are there any local issues showing on the automated Service Status number 0800 561 0061 ? This often gives details of more local issues down to postcode level.
What's your speed like when connected to a PC or laptop via cat 6 cable?
Have you tried switching your PS5 to NAT Type1 for now? ( Type 1 is more open than Type 2, but also less secure, and most games are designed to run perfectly fine on 2)
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
Dave
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