Virgin Media Community

[scottr1]

Hello,

           Everytime i try to play online games with my ps5 im constantly lagging,Im hard wired and my ps is in dmz.Everytime i call the call centres i get the same runaround story nothing wrong.There is still congestion in my area as per the monitor states but they still insist there isnt.So can i get a straight honest answer as i pay a lot for this service.

[Andrew-G]

Assuming that's a BQM that hasn't posted properly, try posting a link to a shared graph.  Using a link cuts out moderation delays associated with images, and using the Thinkbroadband "share" function means we'll be able to see the chart, and it won't expose your IP address.

[mjpartyboy]

Not a good idea to put a device in the DMZ, as it exposes it to the entire internet, so this comes with its own risks.

[scottr1]

Hello,

I started a new graph this morning and look at this mess again,All day every day.

You spent hrs on the fone call just to be told everything is as it should be, but this tells me different

[scottr1]

Thanks but been doing that since ps3 with no problems so far

[David_Bn]

Hi scottr1,

Thanks for your post on our Community Forums

I've looked into the local area and cannot see any outages or suggestions of congestion currently

How has the service performed over the last few days?

Do you have issues with the service on any other devices - connected either via Wi-Fi or Ethernet in the property?

Are there any particular games or servers you connect to on the PS5 that generates the faulty service?

Kindest regards,

David_Bn