Hi . I had 200mb virgin broadband installed 5 days ago . Since then my online gaming on ps5 has had horrendous lag . Mainly cod warzone . I have tried everything I can think of . Wireless and wired and switched between 2.4ghtz and 5 on both wired and wireless. My download speed is running around 198 mb which is excellent compared to my old sky download speed but I very rarely experienced the amount of lag I have in the last 5 days .does anyone have any ideas that could help .
So nine days to cancel without penalty, after that locked in for 18 months....
Better work on this quickly:
Let's see how latency and packet loss are on your connection: Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection. Post a LINK to a LIVE, SHARED graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.
Next, connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
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Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you are having an issue with latency on your connection. Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. All power levels are at optimal levels, I'm not seeing any errors and there are no open faults in your area either.
Please follow the advice by Andrew-G and post a think broadband graph so we can have a look at this further for you.