Ps4 pro speed half of other devices

[koukos]

Hi there.

I got connected to 1gig fibre yesterday finally after been without internet since the 13th of Sept.

Only my pc with ethernet gets 970mbps download 51upload,

Same ethernet cable provided by virgin on ps4 pro gives me max 470mbps speed download and 8upload.

Any device on wifi doesnt get more than 520download 50 upload.

All devices tested while no other device was connected on router.

Can you help please?

[Natalie_L]

Hi Koukos, 

Thank you for your reply. 

If you feel the issue needs to be investigated further by a technician, this is potentially something we can arrange but we would need to make you aware that if no fault is found a £25 charge to the account may be applicable. 

If you are happy to proceed, please reply to the private message I have popped over to the purple envelope on the top right of this page. 

Thank you, 

[Natalie_L]

Thank you for joining me on private message koukos. 

I am happy we have been able to resolve this issue for you.

Please do reach out if we can assist in the future. 

Thanks,