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Amann786
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Ps4 affecting whole home connection

Hi guys I have had this problem now for around 6 months which is whenever I play online with my friends on my ps4 the whole home connection will crash but the WiFi will still be connected but displaying no Internet this only happens when I play with my friends and it happens regularly I can probably only get around 20 mins where it won't crash however if I play online on my own eg fifa ultimate team division rivals the Internet will be perfectly fine and if i don't play ps4 that day it will be fine aswell
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RedGooner
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Message 2 of 25
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Re: Ps4 affecting whole home connection

Have you tried using a Cable instead of Wifi ??

Wifi 2.4GHz or 5GHz ??

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Amann786
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Re: Ps4 affecting whole home connection

  • Yes I've used both wired and wireless 
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Amann786
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Re: Ps4 affecting whole home connection

The WiFi is 2.4ghz as my ps4 does not support the 5ghz band however the issue still occurs on a wired connection 

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RedGooner
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Re: Ps4 affecting whole home connection

I am guess you have a SH3, then use a search engine to find a site for PUMA 6 TEST.

Run the test, if too much red. Then thats the issue.

 

The Puma 6 is the chipset inside your SH3, VM have tried to fix it with firmware updates, and its got better over time.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Amann786
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Message 6 of 25
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Re: Ps4 affecting whole home connection

I just ran the test and there was only 1 green and everything else was red 

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Amann786
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Re: Ps4 affecting whole home connection

However when I ran it on my ps4 most where greens with only a few reds and oranges on my phone they were mostly reds 

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Amann786
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Re: Ps4 affecting whole home connection

  • Screenshot_20210106-125637_Chrome.jpg

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RedGooner
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Message 9 of 25
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Re: Ps4 affecting whole home connection

Thats your issue. Way to much RED.

Check all cables are tight.

Post the Upload and Download details from your router status page. Your levels maybe off, and you will need a visit from an engineer.

Or you area has an issue.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Amann786
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Message 10 of 25
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Re: Ps4 affecting whole home connection

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000006.138256 qam32
22030000003.437256 qam9
32110000003.437256 qam10
42190000003.537256 qam11
52270000003.237256 qam12
62350000003.237256 qam13
7243000000337256 qam14
82510000003.437256 qam15
92590000003.537256 qam16
102670000003.238256 qam17
112750000003.437256 qam18
122830000003.537256 qam19
13291000000437256 qam20
142990000004.337256 qam21
153070000004.638256 qam22
163150000004.838256 qam23
173230000005.138256 qam24
183630000005.638256 qam25
19371000000638256 qam26
203790000006.138256 qam27
21387000000638256 qam28
223950000005.938256 qam29
234030000005.838256 qam30
24411000000638256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.650
2Locked37.3330
3Locked37.6150
4Locked37.3190
5Locked37.3250
6Locked37.6250
7Locked37.6300
8Locked37.3220
9Locked37.3240
10Locked38.6130
11Locked37.6180
12Locked37.6200
13Locked37.6110
14Locked37.62131
15Locked38.6110
16Locked38.9120
17Locked38.650
18Locked38.660
19Locked38.92713
20Locked38.6390
21Locked38.6140
22Locked38.6180
23Locked38.9310
24Locked38.680
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